The architecture for autonomous action: Precise answers, guaranteed through your knowledge base.
HiDesk understands context in real-time by matching customer intent with centralized company knowledge. In result, no random answers, but controlled, goal-oriented conversations.
Knowledge from all sources and systems
Calls are not isolated events. Our system is designed to bundle information from various internal sources (such as FAQs or manuals) and your active business systems (CRM, calendar, ticket systems). This seamless integration enables HiDesk to generate context-accurate answers while simultaneously executing actions in processes.
Dynamic Knowledge Base and Agentic Reasoning
We bundle all your company knowledge, from conversation rules to customer data to internal processes. This allows the AI to understand the context of every inquiry in real-time and independently derive the right action decisions – such as the correct priority, necessary follow-up steps, or the responsible department.
Modular Architecture: Always the best AI performance
We rely on a self-developed architecture. Our Agentic Core is developed completely model-agnostic, which means we are not tied to a single AI provider. Thanks to this plug-in system architecture, we can swap out the underlying models for the best available technology at any time. For you, this guarantees: Peak performance guaranteed, without changing the logic of your trained processes or your invested knowledge.
The Result
Natural-sounding, verifiable conversations
Every interaction can be documented and is based exclusively on your central knowledge base.
Controllable dialog logic
You maintain control over conversation flows, content, and rules.
Secure data handling – fully in Germany
Highest security standards and data protection according to German law.