# HiDesk – AI Phone Assistant for SMBs | 24/7 Call Answering > Source: https://hi-desk.de/en/ --- # More than an assistant.Your AI reception for phone and chat. [Book a demo](https://cal.com/florestan.p/hidesk-beratung)Get AI call Free, no commitmentMade in Germany ![Friendly AI receptionist answering calls](https://hi-desk.de/images/hero/nextImageExportOptimizer/hi-desk-hero-no-bg-opt-3840.WEBP) Appointment booked Tomorrow, 10:00 AM Incoming call +​4​9​ ​2​2​1​ ​1​2​3​.​. Trusted by 100+ users and partners Testimonials ## What companies using HiDesk say - > With HiDesk, we have significantly improved our telephone availability. The AI answers inquiries independently, handles conversations, and routes them in a targeted manner. For us, this is an important step towards automation. ![Simeon Holtwiesche](https://hi-desk.de/images/testimonials/nextImageExportOptimizer/simeon_anny-opt-3840.WEBP) Simeon Holtwiesche COO - anny GmbH - > Poor availability and constant interruptions in our daily work were a major problem for us. We initially introduced HiDesk just as a quick fix for callback requests. But the real lever was the knowledge base: today, our craft customers resolve most concerns completely on their own, without interrupting our team. ![Kevin Kirch](https://hi-desk.de/images/testimonials/nextImageExportOptimizer/Kevin_Portait-opt-3840.WEBP) Kevin Kirch Geschäftsführer - Keturo GmbH - > HiDesk is our indispensable team member: the agent brings calls and chats together in one place, 24/7 and in several languages, independently books the initial consultation, and sounds like a real person. We never miss an inquiry anymore. ![Dr. Arne Grüttner](https://hi-desk.de/images/testimonials/nextImageExportOptimizer/arne_gruettner-opt-3840.WEBP) Dr. Arne Grüttner Owner - Rock your Thesis GmbH - > What impressed us most about HiDesk is how easy the tool is to use day to day. At the same time, there's a lot of technology behind it: we were able to tailor HiDesk precisely to our processes without it becoming complicated. It's exactly this combination of simplicity and technical depth that makes the difference for us. ![Igor Doktorski](https://hi-desk.de/images/testimonials/nextImageExportOptimizer/Igor_Portrait_Testimonial-opt-3840.WEBP) Igor Doktorski CDO - Metropol Immobilien- und Beteiligungs GmbH Setup Wizard ## Ready in 5 minutes, no IT skills needed. You decide what your AI phone assistant says, knows, and is allowed to do. The setup wizard guides you step by step. - Keep your number - No new hardware, just call forwarding - Optionally steps in only when no one picks up Integrations ## Connect the AI phone assistant with your tools Works with what you already use: Google Calendar, Outlook, your CRM, and 250+ other tools. ![SAP](https://hi-desk.de/icons/integrations/sap.svg) ![Salesforce](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/salesforce-opt-96.WEBP) ![Calendly](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/calendly-opt-96.WEBP) ![Airtable](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/airtable-opt-96.WEBP) ![Google Meet](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/googlemeet-opt-96.WEBP) ![Zapier](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zapier-opt-96.WEBP) ![Meetergo](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/meetergo-opt-96.WEBP) ![Cal.com](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/caldotcom-opt-96.WEBP) ![Google Calendar](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/googlecalendar-opt-96.WEBP) ![Jira](https://hi-desk.de/icons/integrations/jira.svg) ![Telegram](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/telegram-opt-96.WEBP) ![Slack](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/slack-opt-96.WEBP) ![SAP](https://hi-desk.de/icons/integrations/sap.svg) ![Salesforce](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/salesforce-opt-96.WEBP) ![Calendly](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/calendly-opt-96.WEBP) ![Airtable](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/airtable-opt-96.WEBP) ![Google Meet](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/googlemeet-opt-96.WEBP) ![Zapier](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zapier-opt-96.WEBP) ![Meetergo](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/meetergo-opt-96.WEBP) ![Cal.com](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/caldotcom-opt-96.WEBP) ![Google Calendar](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/googlecalendar-opt-96.WEBP) ![Jira](https://hi-desk.de/icons/integrations/jira.svg) ![Telegram](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/telegram-opt-96.WEBP) ![Slack](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/slack-opt-96.WEBP) ![SAP](https://hi-desk.de/icons/integrations/sap.svg) ![Salesforce](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/salesforce-opt-96.WEBP) ![Calendly](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/calendly-opt-96.WEBP) ![Airtable](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/airtable-opt-96.WEBP) ![Google Meet](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/googlemeet-opt-96.WEBP) ![Zapier](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zapier-opt-96.WEBP) ![Meetergo](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/meetergo-opt-96.WEBP) ![Cal.com](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/caldotcom-opt-96.WEBP) ![Google Calendar](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/googlecalendar-opt-96.WEBP) ![Jira](https://hi-desk.de/icons/integrations/jira.svg) ![Telegram](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/telegram-opt-96.WEBP) ![Slack](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/slack-opt-96.WEBP) ![Notion](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/notion-opt-96.WEBP) ![Anny](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/anny-opt-96.WEBP) ![Shopify](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/shopify-opt-96.WEBP) ![Asana](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/asana-opt-96.WEBP) ![Trello](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/trello-opt-96.WEBP) ![Discord](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/discord-opt-96.WEBP) ![Gmail](https://hi-desk.de/icons/integrations/gmail.svg) ![Make](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/make-opt-96.WEBP) ![HubSpot](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/hubspot-opt-96.WEBP) ![Zoho](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zoho-opt-96.WEBP) ![n8n](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/n8n-opt-96.WEBP) ![Zoom](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zoom-opt-96.WEBP) ![Notion](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/notion-opt-96.WEBP) ![Anny](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/anny-opt-96.WEBP) ![Shopify](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/shopify-opt-96.WEBP) ![Asana](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/asana-opt-96.WEBP) ![Trello](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/trello-opt-96.WEBP) ![Discord](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/discord-opt-96.WEBP) ![Gmail](https://hi-desk.de/icons/integrations/gmail.svg) ![Make](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/make-opt-96.WEBP) ![HubSpot](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/hubspot-opt-96.WEBP) ![Zoho](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zoho-opt-96.WEBP) ![n8n](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/n8n-opt-96.WEBP) ![Zoom](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zoom-opt-96.WEBP) ![Notion](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/notion-opt-96.WEBP) ![Anny](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/anny-opt-96.WEBP) ![Shopify](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/shopify-opt-96.WEBP) ![Asana](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/asana-opt-96.WEBP) ![Trello](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/trello-opt-96.WEBP) ![Discord](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/discord-opt-96.WEBP) ![Gmail](https://hi-desk.de/icons/integrations/gmail.svg) ![Make](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/make-opt-96.WEBP) ![HubSpot](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/hubspot-opt-96.WEBP) ![Zoho](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zoho-opt-96.WEBP) ![n8n](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/n8n-opt-96.WEBP) ![Zoom](https://hi-desk.de/icons/integrations/nextImageExportOptimizer/zoom-opt-96.WEBP) Customers ## Works for every business. From software to trades. HiDesk adapts to your environment. [Start today](https://hi-desk.de/en/#contact) [HealthcareAnswer patient calls while your team is in care.](https://hi-desk.de/en/industries/healthcare/) [Car dealerships & workshopsRepair status and test drives without wait time.](https://hi-desk.de/en/industries/car-dealerships/) [Law firmsGreet clients professionally, without interruption.](https://hi-desk.de/en/industries/law-firms/) [Tax advisorsFocus on clients, not on the phone.](https://hi-desk.de/en/industries/tax-advisors/) [SaaS & IT servicesSupport calls land as tickets in your system.](https://hi-desk.de/en/industries/saas-it/) [Trades & constructionReal emergencies get through. Routine lands in the inbox.](https://hi-desk.de/en/industries/trades/) [Property managementWater damage instantly, everything else neatly sorted.](https://hi-desk.de/en/industries/property-management/) [HospitalityGuests leave date and party size, around the clock.](https://hi-desk.de/en/industries/hospitality/) [Start today](https://hi-desk.de/en/#contact) Cost Calculator ## See how much you could save Compare the cost of part-time staff, call centers, and HiDesk for your business. Calls per day30 5500 Average call duration1 min 1 min15 min Hours of availability needed12 hrs 8 hrs24 hrs Part-time staff: EUR 25/hr incl. employer costs. Call center: EUR 49 base + EUR 0.99/call + EUR 0.89/min (market avg). Weekdays only (22 days/mo). AI calls avg 1 to 2 min. PART-TIME STAFF 8.800,00 / month 2 employees · Only 1 call at a time CALL CENTER 1.289,80 / month Multiple calls possible ![HiDesk](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-3840.WEBP) 249,00 / month Business5 concurrent calls 1,000 min incl. · then €0.25/min YOU SAVE 1.040,80 € vs. call center · 81% less [Start saving now](https://cal.com/florestan.p/hidesk-beratung) [View all pricing](https://hi-desk.de/en/pricing/) FAQ ## Frequently Asked Questions ### ### How quickly can I set up HiDesk? 01 HiDesk is ready to use in about 5 minutes: you set up call forwarding to your HiDesk number, choose a greeting and scenarios, and you're live. No new hardware or IT knowledge is required. For a detailed introduction, read our [AI phone assistant guide](https://hi-desk.de/en/blog/virtual-phone-assistant-guide/) or the [comparison of 12 providers](https://hi-desk.de/en/blog/ki-telefonassistent-vergleich-2026/). ### ### Does HiDesk work with my existing phone system? 02 Yes. HiDesk works with any phone system that supports call forwarding: from a Fritzbox to cloud PBXs like sipgate, Placetel, or NFON, to a classic on-premise system. You simply forward your existing number to HiDesk; nothing changes on your phone system and no new hardware is needed. ### ### Can HiDesk answer only when nobody picks up? 03 Yes. HiDesk can answer calls immediately or only after a set ringing time, for example after three rings. That way you keep answering the phone yourself, and HiDesk only catches the calls that would otherwise be lost, during customer meetings, after hours, or on weekends. ### ### What happens with urgent calls, or when someone wants to speak to a human? 04 HiDesk detects urgent requests based on rules you define and transfers those calls live to you or your team. If a caller explicitly asks for a human, HiDesk either connects them directly or records the request including a callback number so you can follow up. You decide which cases get transferred. ### ### Can HiDesk book appointments? 05 Yes. HiDesk can connect to your calendar and book appointments directly, record appointment requests with all details, or point callers to your booking page. Confirmations are sent automatically. You choose which option applies. For many teams, capturing appointment requests is the most practical setup in day-to-day use. ### ### How does HiDesk know what to tell callers? 06 HiDesk answers questions from its own knowledge base: during setup it automatically reads your website (opening hours, services, prices), and you can upload documents such as PDFs or spreadsheets. If an answer isn't stored, the AI says so transparently instead of making something up. ### ### Is HiDesk GDPR-compliant, and where is my data hosted? 07 HiDesk is hosted in Germany and designed for GDPR compliance. All data is processed and stored encrypted; you control retention and deletion periods, for example automatic deletion after a set number of days. Call recordings are optional, and callers are transparently informed that they are speaking with an AI. ### ### Do I get a summary after every call? 08 Yes. After each call, HiDesk can send an email summary with the caller's request, contact details, category, and open to-dos. Summaries can be routed by scenario to different addresses: support cases to your support team, appointment requests to reception. You never miss a call without having to pick up live. ### ### How much does HiDesk cost? 09 HiDesk starts at €59 per month (Freelancer plan with around 100 call minutes); the Business plan with around 1,000 minutes is €249 per month. You can try HiDesk for free, no credit card required. All plans are on the [pricing page](https://hi-desk.de/en/pricing/); for the cost math versus a call center, see the [AI assistant vs. call center comparison](https://hi-desk.de/en/blog/virtueller-assistent-vs-callcenter/). ### ### What kind of setup support do I get? 10 HiDesk configures the base setup together with you: greeting, routing rules, and calendar and standard integrations. Self-service documentation and live chat support inside the dashboard are included on every plan. For custom API integrations or specific workflows, you can additionally book an implementation package. ![Florestan](https://hi-desk.de/team/nextImageExportOptimizer/flo-opt-3840.WEBP) ![Jeremy](https://hi-desk.de/team/nextImageExportOptimizer/jere-opt-3840.WEBP) Our team is here for you ### Book Free Demo Talk to our experts