TRIGGER
English-speaking business partner calls
detects English and runs the entire call in English
OUTCOME
Professional reception, no lost contact
Use case: Multilingual reception
Reception in every language, no language barrier.
HiDesk automatically detects which language the caller is speaking and replies in the same language. 30+ languages with a consistent brand voice.
Auto language detection
30+ languages
GDPR, EU hosting
Phone AI
Incoming call
Handling the call
Web-Chat
New message
Answer in seconds
Features
What HiDesk handles in a multilingual reception
International callers, foreign business partners or travellers, you receive them in their own language, without having to staff a multilingual team.
Automatic language detection
HiDesk detects the caller's language within the first seconds of the call and switches instantly. No "press 1 for English", no voice menus.
30+ languages available
German, English, French, Italian, Spanish, Dutch, Polish, Turkish and many more, including dialect understanding for Austrian and Swiss German.
Consistent brand voice
Your greeting, your tone of voice, your brand values, equally professional in every language. No machine-translation feel.
How it works
From request to solution — in seconds
01
Call comes in
HiDesk picks up and greets in your default language, e.g. German.
02
Language detected
As soon as the caller speaks, HiDesk detects the language automatically, even from a short reply.
03
Seamless switch
HiDesk continues the entire conversation in the caller's language without missing a beat.
04
Handover or log
Requests are captured in the original language and, if needed, summarised in German or English for your team.
Real-world examples
Multilingual reception in practice
TRIGGER
Tourist asks for a table reservation in French
books the table in French and logs the reservation in your system in English
OUTCOME
Reservation booked, guest understood
TRIGGER
Polish subcontractor calls about an appointment
takes the request in Polish
OUTCOME
Subcontractor routed correctly, language barrier removed
TRIGGER
Patient speaks Turkish
handles the call in Turkish, clarifies the request and books an appointment
OUTCOME
Patient understood and served without a human translator
Combined with the HiDesk Web-Chat
The web chat speaks the visitor's language too
International website visitors type in their own language; the HiDesk web chat replies automatically in the same language. Phone and chat share the same multilingual intelligence.
- Web chat detects the language from the first sentence
- Replies in the visitor's language
- Phone and chat conversations stay consistent
- Maintain one knowledge base, served in every language
Phone AI
Incoming call
Live
"I’d like to book an appointment..."
Web-Chat
Website visitor
Live
"How much does it cost?"
FAQ
Frequently asked questions
One brand, every language.
HiDesk welcomes international callers in their own language, without a translator and without extra cost.
30+ languages out of the boxAutomatic language detectionConsistent brand voice