TRIGGER
Doctor’s appointment in 24 hours
calls the patient and asks for confirmation
OUTCOME
Appointment confirmed, no no-show
Use case: Appointment reminders
Fewer no-shows, without manual work.
HiDesk reminds your customers of upcoming appointments automatically — by call or chat. Customers can confirm, reschedule or cancel directly.
Automatic reminders
Real-time confirmation
GDPR-compliant
Phone AI
Incoming call
Handling the call
Web-Chat
New message
Answer in seconds
Features
What HiDesk handles for reminders
More than a simple notification: HiDesk runs a real conversation and responds to the customer’s answer.
Automatic reminder calls
HiDesk calls customers automatically before their appointment, informs them and asks for confirmation or cancellation.
Reschedule instead of cancel
If a customer can’t make it, HiDesk offers an alternative and rebooks. No lost booking.
Update the calendar automatically
Confirmations, reschedules and cancellations are entered directly in the calendar. No manual follow-up.
How it works
From request to solution — in seconds
01
Appointment is in the calendar
HiDesk spots upcoming appointments and schedules the reminder automatically.
02
Automatic reminder call
HiDesk contacts the customer at the configured time before the appointment.
03
Customer responds
The customer confirms, reschedules or cancels. HiDesk processes the answer instantly.
04
Calendar and team informed
Changes are synced immediately. Your team sees the current status in real time.
Real-world examples
Reminders in practice
TRIGGER
Customer can’t make a consultation
offers an alternative and rebooks
OUTCOME
Appointment saved, calendar updated
TRIGGER
Maintenance job the next day
reminds and confirms the time window
OUTCOME
Technician drives to a confirmed slot, no wasted trips
TRIGGER
No answer to the reminder call
retries or sends a chat message
OUTCOME
Maximum reach across all channels
Combined with the HiDesk Web-Chat
Reminders via chat too
Not everyone picks up a call. With the HiDesk web chat or messaging, you can send reminders in writing too. Customers confirm or reschedule right in chat — no call needed.
- Reminders by call or chat, your choice
- Customers respond to reminders directly in chat
- Rebooking works across both channels
- Confirmations land automatically in the same calendar
Phone AI
Incoming call
Live
"I’d like to book an appointment..."
Web-Chat
Website visitor
Live
"How much does it cost?"
FAQ
Frequently asked questions
End no-shows.
HiDesk reminds automatically, manages confirmations and cancellations, and keeps your calendar up to date.
Automatic remindersEffortless reschedulingGDPR-compliant