TRIGGER
Patient wants to book an appointment
checks the calendar and books directly
OUTCOME
Appointment confirmed, staff undisturbed
Use case: Appointment booking & FAQ
Appointments around the clock, questions answered instantly.
HiDesk checks your calendar in real time, books appointments directly and answers recurring questions — without anyone having to pick up the phone.
Straight into the calendar
24/7 reachable
GDPR-compliant
Phone AI
Incoming call
Handling the call
Web-Chat
New message
Answer in seconds
Features
Book appointments and answer questions — automatically
HiDesk connects to your calendar and knowledge base to handle requests instantly and completely.
Real-time calendar check
HiDesk checks actual availability and books appointments directly — no follow-ups, no double bookings.
FAQ answering
Hours, prices, process, directions: HiDesk answers any saved information instantly and consistently.
Automatic confirmation
After booking HiDesk sends a confirmation by email or SMS, including appointment details.
How it works
From request to solution — in seconds
01
Call or chat comes in
Prospect or customer reaches out by phone or web chat.
02
Check availability
HiDesk reads your calendar in real time and offers matching slots.
03
Book the appointment
Appointment is entered directly and a calendar invite is created.
04
Send confirmation
The caller gets a confirmation immediately. Your team sees the slot in the calendar.
Real-world examples
Appointment booking in practice
TRIGGER
Customer asks about opening hours
answers immediately, no transfer
OUTCOME
Standard question resolved in seconds
TRIGGER
Prospect asks availability in chat
checks and offers concrete times
OUTCOME
Appointment booked straight from chat
TRIGGER
Customer wants to reschedule
cancels the old slot and books a new one
OUTCOME
Calendar up-to-date, no manual work
Combined with the HiDesk Web-Chat
Book in web chat too
Not every customer calls. With the HiDesk web chat, visitors can book appointments or ask their questions directly on your site. Same calendar, same knowledge base, seamless experience.
- Booking right in the chat widget on your site
- FAQ answers 24/7 without a call
- Calendar sync across phone and chat in real time
- Confirmations sent automatically on both channels
Phone AI
Incoming call
Live
"I’d like to book an appointment..."
Web-Chat
Website visitor
Live
"How much does it cost?"
FAQ
Frequently asked questions
Appointments around the clock, automatically.
HiDesk books appointments and answers questions so your team can focus on work.
Real-time calendar sync24/7 bookingGDPR-compliant