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Use case: AI reception

Professional greeting, for every caller.

HiDesk greets every caller warmly, captures their request and routes to the right department or person. 24/7, no hold queue.

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No call unanswered
Multi-site capable
GDPR-compliant

Phone AI

Incoming call

Handling the call

Web-Chat

New message

Answer in seconds
Features

What HiDesk handles as AI reception

HiDesk is your first point of contact on the phone — professional, consistent, always reachable.

Professional greeting

Every caller is welcomed with a custom greeting in your tone of voice and with the right company name.

Intelligent routing

HiDesk routes by matter, department, site or time of day — following rules you define.

Multi-site reception

Several locations, one central reception. HiDesk greets uniformly and routes professionally anywhere.

How it works

From request to solution — in seconds

01

Call comes in

HiDesk picks up immediately and greets the caller on your behalf.

02

Capture the matter

In a natural conversation, HiDesk identifies what the caller needs.

03

Match and route

HiDesk matches the request to the right person or team and connects.

04

Nobody reachable? Plan a call-back

If nobody is available, HiDesk captures a structured message and schedules a call-back.

Real-world examples

AI reception in practice

TRIGGER

Client calls the firm

HIDESKgreets and routes to the right lawyer

OUTCOME

Client greeted professionally, no wait

TRIGGER

Call arrives at site B, contact is at site A

HIDESKgreets centrally and routes across sites

OUTCOME

Consistent experience across all sites

TRIGGER

Caller wants to reach accounting

HIDESKrecognises the matter and connects

OUTCOME

Straight to the right contact, no hold queue

TRIGGER

Call comes in outside office hours

HIDESKcaptures message and call-back request

OUTCOME

Full info for the team the next morning

Combined with the HiDesk Web-Chat

Reception via web chat too

Not every visitor calls. With the HiDesk web chat you also greet website visitors professionally, answer first questions and route to the right person.

  • Web chat as the digital front door on your site
  • Requests captured and answered or forwarded
  • Phone and chat share the same routing logic
  • Consistent experience across channels
FAQ

Frequently asked questions

More use cases

Professional reachability, without more headcount.

HiDesk greets and routes so your team can focus on work.

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Multi-site capableNo call lostGDPR-compliant