TRIGGER
Website visitor asks about pricing
answers immediately with relevant info
OUTCOME
Visitor informed, sales call prepared
Use case: AI chat
Reachable on your site, round the clock.
The HiDesk web chat answers questions, qualifies prospects and forwards requests — right on your site. No waiting, no manual effort.
Instant answers
Embedded in minutes
GDPR-compliant
Phone AI
Incoming call
Handling the call
Web-Chat
New message
Answer in seconds
Features
What HiDesk web chat handles on your site
More than a chat widget: HiDesk thinks along, qualifies and hands over structured to your team.
Instant answers
Visitors ask and get a grounded answer instantly, based on your saved knowledge base.
Lead qualification in chat
HiDesk runs the conversation and asks the right questions to capture interest and need before a human joins.
Book meetings right in chat
Visitors can book a call, consultation or demo directly in the chat — no channel switching.
Seamless handover
When a human is needed, the chat hands over all conversation context structured to the team. No context lost.
How it works
From request to solution — in seconds
01
Visitor opens the chat
The HiDesk widget appears on your site and greets the visitor proactively.
02
Ask a question or state a request
HiDesk answers instantly from your knowledge base and asks follow-ups if needed.
03
Qualify or route
Prospects are qualified, meetings booked or the conversation handed to the team.
04
Handover with full context
Your team sees the full conversation and takes over seamlessly.
Real-world examples
Web chat in practice
TRIGGER
Prospect asks for a demo
qualifies need and books a demo slot
OUTCOME
Warm lead with full info in the calendar
TRIGGER
Visitor asks about availability at 11pm
answers and captures a call-back request
OUTCOME
Lead saved, team informed in the morning
TRIGGER
Existing customer has a support question
resolves standard issue or creates a ticket
OUTCOME
Customer helped without manual processing
Combined with the HiDesk Phone AI
Combined with HiDesk phone AI
Not every visitor types. If a prospect prefers to call, HiDesk is reachable on the phone too. Same knowledge base, same qualification logic, same structured handover.
- Phone and chat run on the same AI knowledge base
- Leads are qualified uniformly across channels
- Booking works in both channels
- No lead slips through, whatever the channel
Phone AI
Incoming call
Live
"I’d like to book an appointment..."
Web-Chat
Website visitor
Live
"How much does it cost?"
FAQ
Frequently asked questions
Your web chat that actually answers.
HiDesk web chat answers questions, qualifies leads and books meetings — without manual work.
Live in minutesGDPR-compliantCombined with phone AI