# AI reception use cases

> Source: https://hi-desk.de/en/use-cases/

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# Use cases

Concrete ways businesses put HiDesk's AI reception to work.

[

## AI chat

HiDesk web chat answers questions, qualifies visitors and hands over. 24/7, no manual work. Combined with phone AI.

](https://hi-desk.de/en/use-cases/ai-chat/)[

## AI IVR

HiDesk understands natural language and routes callers directly to the right contact. No key pressing, no queue chaos. GDPR-compliant.

](https://hi-desk.de/en/use-cases/ai-ivr/)[

## AI reception

HiDesk answers calls, identifies the client by the dialed number, resolves standard questions itself and routes complex requests. GDPR-compliant.

](https://hi-desk.de/en/use-cases/ai-reception/)[

## AI support agent

HiDesk resolves standard requests instantly, files structured tickets and escalates complex cases. Your support team focuses on what matters. GDPR-compliant.

](https://hi-desk.de/en/use-cases/ai-support/)[

## AI voicemail

HiDesk captures messages structured, recognises urgency and forwards immediately. No call left without an answer. GDPR-compliant.

](https://hi-desk.de/en/use-cases/ai-voicemail/)[

## Appointment booking & FAQ

HiDesk books appointments round the clock and answers standard questions instantly. No call unanswered, no wait. GDPR-compliant.

](https://hi-desk.de/en/use-cases/appointment-booking/)[

## Appointment reminders

HiDesk reminds your customers of upcoming appointments automatically by call or chat. Fewer no-shows, less effort. GDPR-compliant.

](https://hi-desk.de/en/use-cases/appointment-reminders/)[

## Sales

HiDesk qualifies incoming enquiries, captures contact data and books meetings straight into the CRM. No lead lost. GDPR-compliant.

](https://hi-desk.de/en/use-cases/sales/)[

## Multilingual reception

HiDesk automatically detects the caller's language and handles the conversation in German, English, French and many more. Perfect for international customers and multi-site businesses.

](https://hi-desk.de/en/use-cases/multilingual/)