Privacy Policy

1. Controller

The controller for data processing within the meaning of the GDPR is: Dialogine GmbH Weyertal 109 50931 Köln privacy@hi-desk.de +49 151 29693927

2. Collection and Processing of Personal Data

2.1 When Visiting the Website

When you access our website, information is automatically transmitted by the browser you use to our server. This information is temporarily stored in so-called server log files. The following data is collected:

• IP address (anonymized)
• Date and time of access
• Name and URL of the retrieved file
• Website from which access was made (referrer URL)
• Browser used and, if applicable, the operating system of your device
• Name of your internet service provider

This data is used exclusively to ensure smooth operation of the website, to improve our offer, and to defend against attacks. This data is not combined with other data sources. The legal basis for this processing is Art. 6 para. 1 lit. f GDPR (legitimate interest).

2.2 Contact

When you contact us via contact form, email, or telephone, we collect the data you voluntarily provide (e.g., name, email address, phone number, content of your message) to process your inquiry. This data is only stored for the duration of processing your inquiry and then deleted, unless there are legal retention obligations. The legal basis for this is Art. 6 para. 1 lit. b GDPR (contract fulfillment or pre-contractual measures).

3. Third-Party Services

We use various third-party services to provide and improve our services. These services may process your personal data:

4. Cookies

Our website uses cookies to make use more comfortable and secure. Cookies are small text files that are stored on your device. There are the following types of cookies on our website:

• Necessary cookies: These are required for the basic functionality of the website (legal basis: Art. 6 para. 1 lit. f GDPR).
• Analytics cookies (e.g., Google Analytics): These are only set with your consent (legal basis: Art. 6 para. 1 lit. a GDPR).

You can adjust your cookie settings at any time via the [Cookie Settings] link on our website or deactivate cookies in your browser. Please note that this may affect the functionality of the website.

5. Data Sharing

Data is only shared with third parties if:

• You have given your express consent according to Art. 6 para. 1 lit. a GDPR,
• This is legally permissible and necessary for the performance of a contract with you (Art. 6 para. 1 lit. b GDPR),
• There is a legal obligation (Art. 6 para. 1 lit. c GDPR),
• This is necessary to protect our legitimate interests, provided your interests do not override (Art. 6 para. 1 lit. f GDPR).

Service providers who assist us in data processing (e.g., hosting providers) are contractually obligated to process data exclusively according to our instructions (data processing according to Art. 28 GDPR).

6. Your Rights

According to the GDPR, you have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR): You can request information about the data we process.
• Right to rectification (Art. 16 GDPR): You can request the correction of incorrect data.
• Right to erasure (Art. 17 GDPR): You can request the deletion of your data, provided there are no legal retention obligations.
• Right to restriction of processing (Art. 18 GDPR): You can request the restriction of processing.
• Right to data portability (Art. 20 GDPR): You can receive your data in a structured format.
• Right to object (Art. 21 GDPR): You can object to the processing of your data, especially for direct marketing or legitimate interest.
• Withdrawal of consent (Art. 7 para. 3 GDPR): You can withdraw your consent at any time without affecting the lawfulness of previous processing.

To exercise your rights, please contact us at info@hi-desk.de.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your data violates the GDPR.

7. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Our website uses SSL/TLS encryption to secure the transmission of your data.

8. Changes to this Privacy Policy

We reserve the right to adapt this privacy policy as needed to account for legal or technical changes. The current version can always be found on our website.