# Pricing – AI Phone Assistant from €59/month > Source: https://hi-desk.de/en/pricing/ --- Pricing # Simple, transparent pricing. Start free and choose the plan that fits your business. No hidden fees. 30-day money-back guarantee Self Service ### Freelancer €59/ month - 6,000 credits included (~100 call minutes) - 1 parallel call - 1 user account - 1 AI assistant - Email support - Custom configuration - €0.50/minute overage (60 credits) [Get started](https://app.hi-desk.de/auth/register)[Tel Nr. +49 151 29693927](tel:+4915129693927) Most popular For companies ### Business €249/ month - 60,000 credits included (~1,000 call minutes) - 5 parallel calls - 10 user accounts - Everything in Freelancer - 30-minute onboarding session - Priority phone support - HiDesk assistant: 100 free messages/month (then 10 credits each) - €0.25/minute overage (60 credits) [Get started](https://app.hi-desk.de/auth/register)[Tel Nr. +49 151 29693927](tel:+4915129693927) For large organizations ### Enterprise €649/ month - 180,000 credits included (~3,000 call minutes) - Unlimited parallel calls - Unlimited user accounts - Everything in Business - Dedicated account manager - SLA guarantees - HiDesk assistant: 300 free messages/month (then 10 credits each) - €0.20/minute overage (60 credits) [Contact us](https://cal.com/florestan.p/hidesk-beratung)[Tel Nr. +49 151 29693927](tel:+4915129693927) 30-Day Money-Back GuaranteeNot convinced? Get a full refund within the first 30 days – no questions asked. \* 1 call minute = 60 credits. Credits cannot be carried over to the next month. Compare ## Compare plans | | Freelancer €59/ month | Most popular Business €249/ month | Enterprise €649/ month | | --- | --- | --- | --- | | Pricing | | Credits / month (incl.) | 6,000 | 60,000 | 180,000 | | Call minutes / month (incl.) | ~100 min. | ~1,000 min. | ~3,000 min. | | Overage / minute | €0.50 | €0.25 | €0.20 | | Website chat | — | 10 credits / interaction | 10 credits / interaction | | Phone numbers | 1 included | 1 included | 5 included | | Additional numbers | +€5 / month | +€5 / month | +€5 / month | | Users & Access | | User accounts | 1 | 10 | Unlimited | | AI assistants | 1 | Unlimited | Unlimited | | Features | | SMS | | | | | Email | | | | | Custom notifications | — | | | | Outbound telephony | — | — | | | Knowledge base | | | | | Custom prompts | | | | | Website chat | — | | | | Call forwarding | | | | | Web search during call | | | | | Call analytics | | | | | Task manager | — | | | | Parallel calls | 1 | 5 | Unlimited | | Call redirections | 3 | Unlimited | Unlimited | | Call summary | via email | via email or ticket system integration | via email or ticket system integration | | Data | | General company information | | | | | Multiple company locations | | | | | Glossary | — | | | | Contacts | — | | | | Staff | — | | | | Call preprocessing | — | | | | Analytics | — | | | | Monthly reporting | — | | | | Integrations | | Native integrations (one-click) | | | | | PBX / phone system | | | | | Software integrations via API | | | | | Webhooks | — | | | | API access | — | | | | Custom SIP trunk | — | | | | Support & Onboarding | | Support channel | Email | Phone (priority) | Dedicated manager | | Onboarding session | — | 30 minutes | Custom | | SLA guarantee | — | — | | | | [Start for free](https://app.hi-desk.de/auth/register) | [Start for free](https://app.hi-desk.de/auth/register) | [Contact us](https://cal.com/florestan.p/hidesk-beratung) | FAQ ## Frequently asked questions about pricing ### Credits ### What are credits and how do they work? 01 Credits are the currency for call minutes at HiDesk. 1 call minute = 60 credits. The Freelancer plan includes 6,000 credits (~100 minutes), the Business plan 60,000 credits (~1,000 minutes), and the Enterprise plan 180,000 credits (~3,000 minutes) per month. Unused credits expire at the end of the month. See how it compares to other models in our [AI assistant vs. call center cost comparison](https://hi-desk.de/en/blog/virtueller-assistent-vs-callcenter/) and [phone service models compared](https://hi-desk.de/en/blog/telefonservice-vergleich/). ### Billing ### What happens when I exceed my quota? 02 When your monthly quota is used up, each additional minute is billed at the overage rate: €0.50/min on the Freelancer plan, €0.25/min on the Business plan, and €0.20/min on the Enterprise plan. You will be notified by email when you reach 80% and 100% of your quota. ### Plan ### Can I change my plan at any time? 03 Yes, you can upgrade or downgrade at any time. An upgrade takes effect immediately and is prorated for the remainder of the month. A downgrade takes effect at the start of the next billing cycle. ### Trial ### Is there a free trial? 04 Yes, you can try HiDesk free – no credit card required. After the trial, choose the plan that fits your needs. All assistants and settings you create during the trial are preserved. ### Payment ### Which payment methods are accepted? 05 We accept all major credit cards (Visa, Mastercard, American Express) as well as SEPA direct debit. Enterprise customers can also pay by invoice. ### Onboarding ### How does onboarding work with the Business plan? 06 With the Business plan, you receive a personal 30-minute onboarding session with one of our experts. We help you set up your assistants optimally, configure integrations, and get the most out of HiDesk. ## Ready to get started? Try HiDesk free – no credit card required. [Start for free](https://app.hi-desk.de/auth/register)[Book a demo](https://cal.com/florestan.p/hidesk-beratung) 30-Day Money-Back GuaranteeNot convinced? Get a full refund within the first 30 days – no questions asked.