Problem 01
I can’t be on-site and on the phone
When my fitters are working, nobody answers. Unanswered enquiries go to a competitor.
Trades & construction
Real emergencies reach me. Routine calls land structured in my inbox.
HiDesk tells the difference between a broken heating and someone needing info, then acts accordingly. No hotline feel — also suitable for older customers.
24/7 reachableGDPR-compliantLive in hours
Customer reports
Heating failure
LiveOn-call reached
Forwarded immediately
0
Hours a day reachable
0
Emergencies missed
0+
integrations
The challenge
I’m on-site. The phone still rings.
I don’t know if it’s urgent until I listen in. And by then the customer may be gone.
Problem 02
I can’t tell emergency from routine remotely
Pipe leak or call-back request: both end up in the inbox. I have to listen before I can prioritise.
Problem 03
Every call becomes a separate email
Instead of a sortable overview, I get individual messages. That can’t be prioritised.
Problem 04
Customers notice when they talk to a machine
A stiff hotline tone upsets customers, especially older ones used to personal service.
How HiDesk helps
Emergencies through, routine structured. No hotline feel.
HiDesk captures what I need and routes it where it belongs.
Detect emergencies and route immediately
Heating failure, pipe burst: HiDesk recognises what can’t wait and forwards straight to me or the on-call. At night and on weekends too.
Collect non-urgent requests structured
Call-backs, quotes, appointment enquiries: HiDesk captures everything and sends a sortable overview. No loose emails.
Sounds like a person, not a key menu
No "press 1 for heating". HiDesk speaks naturally and asks targeted questions — clear for older customers too.
Typical call scenarios
What HiDesk handles for my business
CALLER
Customer reports a pipe burst
recognises the emergency and routes to on-call
OUTCOME
Emergency handled, no damage delayed
CALLER
Customer wants an installation slot
captures details and forwards to dispatch
OUTCOME
Job recorded, I call back prepared
CALLER
Prospect asks for a quote
captures all details structured
OUTCOME
Full info for the call-back, professional first impression
CALLER
Call comes in after hours
takes the job and call-back wish
OUTCOME
No job lost after hours
CALLER
Multiple calls come in at once
captures all and gives me a sortable overview
OUTCOME
No chaos, clear priorities
CALLER
Regular customer needs an on-site visit
recognises them and books with the next free fitter
OUTCOME
Slot in dispatch calendar, fitter informed
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What actually changes
At a glance, I know what’s urgent
Emergencies come through instantly. Routine requests land sorted in an overview, not scattered in my inbox.
Customers can reach me after hours
Evenings, weekends: HiDesk captures what I need. No job lost just because nobody was around.
No hotline feel for customers
HiDesk sounds friendly and natural. No key menu, no hold beep that annoys customers.
Personal onboarding
Our team sets HiDesk up with you. No IT work, no learning curve.
Integrations
Plugs into your systems
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
Google Calendar
Appointment & task planning
Microsoft Outlook
Email & calendar
Calendly
Online booking
Zapier
Process automation
Webhooks / API
Custom system integration
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
More industries
HiDesk also fits
Emergencies come through. The rest lands structured.
HiDesk is the AI reception for trades. No hotline feel, no paper chaos. GDPR-compliant.
Emergencies detected and routed instantlySortable call overview instead of single emailsSounds natural, even for older customers