# AI phone assistant for trades & construction > Source: https://hi-desk.de/en/industries/trades/ --- Trades & construction # Real emergencies reach me. Routine calls land structured in my inbox. HiDesk tells the difference between a broken heating and someone needing info, then acts accordingly. No hotline feel — also suitable for older customers. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) 24/7 reachableGDPR-compliantLive in hours Customer reports Heating failure Live On-call reached Forwarded immediately 24 Hours a day reachable 0 Emergencies missed 250+ integrations The challenge ## I’m on-site. The phone still rings. I don’t know if it’s urgent until I listen in. And by then the customer may be gone. Problem 01 ### I can’t be on-site and on the phone When my fitters are working, nobody answers. Unanswered enquiries go to a competitor. Problem 02 ### I can’t tell emergency from routine remotely Pipe leak or call-back request: both end up in the inbox. I have to listen before I can prioritise. Problem 03 ### Every call becomes a separate email Instead of a sortable overview, I get individual messages. That can’t be prioritised. Problem 04 ### Customers notice when they talk to a machine A stiff hotline tone upsets customers, especially older ones used to personal service. How HiDesk helps ## Emergencies through, routine structured. No hotline feel. HiDesk captures what I need and routes it where it belongs. ### Detect emergencies and route immediately Heating failure, pipe burst: HiDesk recognises what can’t wait and forwards straight to me or the on-call. At night and on weekends too. ### Collect non-urgent requests structured Call-backs, quotes, appointment enquiries: HiDesk captures everything and sends a sortable overview. No loose emails. ### Sounds like a person, not a key menu No "press 1 for heating". HiDesk speaks naturally and asks targeted questions — clear for older customers too. Typical call scenarios ## What HiDesk handles for my business CALLER Customer reports a pipe burst ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)recognises the emergency and routes to on-call OUTCOME Emergency handled, no damage delayed CALLER Customer wants an installation slot ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures details and forwards to dispatch OUTCOME Job recorded, I call back prepared CALLER Prospect asks for a quote ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures all details structured OUTCOME Full info for the call-back, professional first impression CALLER Call comes in after hours ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)takes the job and call-back wish OUTCOME No job lost after hours CALLER Multiple calls come in at once ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures all and gives me a sortable overview OUTCOME No chaos, clear priorities CALLER Regular customer needs an on-site visit ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)recognises them and books with the next free fitter OUTCOME Slot in dispatch calendar, fitter informed Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What actually changes ### At a glance, I know what’s urgent Emergencies come through instantly. Routine requests land sorted in an overview, not scattered in my inbox. ### Customers can reach me after hours Evenings, weekends: HiDesk captures what I need. No job lost just because nobody was around. ### No hotline feel for customers HiDesk sounds friendly and natural. No key menu, no hold beep that annoys customers. ### Personal onboarding Our team sets HiDesk up with you. No IT work, no learning curve. Integrations ## Plugs into your systems Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely. ![Google Calendar Logo](https://hi-desk.de/icons/integrations/googlecalendar.svg) Google Calendar Appointment & task planning ![Microsoft Outlook Logo](https://hi-desk.de/icons/integrations/microsoftoutlook.svg) Microsoft Outlook Email & calendar ![Calendly Logo](https://hi-desk.de/icons/integrations/calendly.svg) Calendly Online booking ![Zapier Logo](https://hi-desk.de/icons/integrations/zapier.svg) Zapier Process automation Webhooks / API Custom system integration And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Can HiDesk forward emergencies 24/7? 01 Yes. HiDesk is active 24/7. For emergencies, HiDesk forwards to the number you set, including nights and weekends. ### ### How does HiDesk capture job enquiries? 02 HiDesk guides the caller through a structured flow: job type, address, preferred slot, contact. Complete, straight to your office. ### ### Is HiDesk GDPR-compliant? 03 Yes. HiDesk is hosted exclusively in Germany and fully GDPR-compliant. ### ### How long does setup take? 04 Usually a few hours. Our team guides you through the process — no technical background needed. ### ### Can HiDesk distinguish different trades? 05 Yes. You set the rules: plumbing to person A, electrical to person B. HiDesk applies them automatically. ### ### Does HiDesk work with my existing number? 06 Yes. HiDesk is switched onto your existing number. Customers call as usual. Learn more: [automate call answering in 5 steps](https://hi-desk.de/en/blog/anrufannahme-automatisieren-5-schritte/) and [7 reasons businesses miss calls](https://hi-desk.de/en/blog/7-gruende/). More industries ## HiDesk also fits [ Car dealerships & workshops Discover AI reception ](https://hi-desk.de/en/industries/car-dealerships/) [ Property management Discover AI reception ](https://hi-desk.de/en/industries/property-management/) [ Hospitality Discover AI reception ](https://hi-desk.de/en/industries/hospitality/) ## Emergencies come through. The rest lands structured. HiDesk is the AI reception for trades. No hotline feel, no paper chaos. GDPR-compliant. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Emergencies detected and routed instantlySortable call overview instead of single emailsSounds natural, even for older customers