# AI phone assistant for SaaS & IT service providers > Source: https://hi-desk.de/en/industries/saas-it/ --- SaaS & IT service providers # Support calls land as tickets in the system, not as email in an inbox. HiDesk takes calls, files a ticket directly in your system and recognises known customers automatically. In 30+ languages. No key menu, no spelling. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) 30+ languagesGDPR-compliantAPI-first Customer calls support Ticket filed Live In the system Not in the inbox 24 Hours a day reachable 250+ possible system integrations 30+ supported languages The challenge ## Why support calls cost you the wrong thing Every call that becomes a ticket by hand costs time missing elsewhere. Problem 01 ### Support calls become tickets manually — it can be done differently Callers want help. The people giving help shouldn’t have to handle the paperwork. Problem 02 ### Key menus are a hurdle for callers and for me "Press 1 for sales, 2 for support, 3 for tech". Every menu is a chance to hang up. And every structure change means re-recording. Problem 03 ### Regulars spell their name and address every time Their data is already in the CRM, yet someone re-asks every time. On billing data, mistakes are expensive. Problem 04 ### I want thousands of inbound calls qualified before Sales steps in My sales team shouldn’t qualify every call themselves. A system should do it — in whatever language the caller speaks. How HiDesk helps ## Calls straight into the system, no detour via inbox HiDesk captures what’s needed and hands it over where it belongs. ### Support calls become tickets instantly HiDesk captures the request and files a structured ticket in your ticket system. No manual step between. ### Regular customers recognised automatically Using the phone number, HiDesk fills in name, company and address from the CRM. No more spelling. ### Inbound qualification across thousands of calls HiDesk qualifies inbound calls by your criteria in 30+ languages. Only the leads Sales truly needs move forward. Typical call scenarios ## What HiDesk handles for my business CALLER Customer calls the support hotline ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures the request and files a ticket directly OUTCOME Support team reacts instead of typing data CALLER Regular customer calls, data already in CRM ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)recognises them via phone, fills company and address automatically OUTCOME No spelling, no errors in billing data CALLER Caller speaks Spanish, nobody on the team does ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)continues in the caller’s language, qualifies and hands over structured OUTCOME No call breaks on a language barrier CALLER Inbound lead calls ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)qualifies by defined criteria and forwards only relevant leads OUTCOME Sales only sees conversations worth having CALLER Customer reports an incident ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures severity, system and contact and escalates by urgency OUTCOME Structured incident intake, immediately prioritisable CALLER Customer calls outside business hours ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures the request, prioritises and schedules a call-back for the morning OUTCOME No call lost, support SLA kept Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What actually changes ### No support call becomes a ticket by hand HiDesk handles documentation directly. My team reacts instead of typing data. ### Regulars don’t have to repeat themselves Name, address, customer number: HiDesk gets them from the CRM, not the customer. ### 30+ languages, no language barrier HiDesk speaks in the caller’s language — from German to French to Mandarin. No transfer, no embarrassment, no hang-up. ### Sales only sees qualified inbound leads HiDesk filters by my criteria. My sales team only gets the calls worth having. Integrations ## API-first. Integrates with your infrastructure. Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely. CRM system Integration via API Ticket system Support & ticketing via API ![Microsoft Teams Logo](https://hi-desk.de/icons/integrations/microsoftteams.svg) Microsoft Teams Communication & collaboration ![Calendly Logo](https://hi-desk.de/icons/integrations/calendly.svg) Calendly Appointment booking Webhooks / API Seamless system integration And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Is HiDesk suitable for multi-site companies? 01 Yes. HiDesk is especially strong for multi-site businesses: central intake, routing by site or team. Firms with 5–50 sites use it successfully. ### ### Which integrations are possible? 02 Via the HiDesk API the assistant plugs into CRM, ticket tools, calendars, ERP and more. Talk to us about your specific setup. ### ### Can HiDesk act as a startup reception? 03 Yes. For growing tech companies without a dedicated receptionist, HiDesk gives professional external presence at no hiring cost. ### ### How does routing work? 04 You define rules: by matter, site, person or time of day. HiDesk applies them automatically and documents every call. ### ### Is HiDesk GDPR-compliant? 05 Yes. HiDesk is hosted in Germany and meets all GDPR requirements — especially important for firms with sensitive customer data. ### ### How fast can HiDesk be set up? 06 Usually within a few hours. No technical background required — our team guides you through onboarding and setup. More industries ## HiDesk also fits [ Tax advisors Discover AI reception ](https://hi-desk.de/en/industries/tax-advisors/) [ Law firms Discover AI reception ](https://hi-desk.de/en/industries/law-firms/) [ Manufacturing & logistics Discover AI reception ](https://hi-desk.de/en/industries/manufacturing/) ## Support calls become tickets. Automatically. HiDesk is the AI reception for SaaS companies and IT service providers. GDPR-compliant, API-first, live in hours. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Tickets filed directly, not in an inboxRegulars recognised automatically30+ languages without a barrier