Problem 01
Support calls become tickets manually — it can be done differently
Callers want help. The people giving help shouldn’t have to handle the paperwork.
SaaS & IT service providers
Support calls land as tickets in the system, not as email in an inbox.
HiDesk takes calls, files a ticket directly in your system and recognises known customers automatically. In 30+ languages. No key menu, no spelling.
30+ languagesGDPR-compliantAPI-first
Customer calls support
Ticket filed
LiveIn the system
Not in the inbox
0
Hours a day reachable
0+
possible system integrations
0+
supported languages
The challenge
Why support calls cost you the wrong thing
Every call that becomes a ticket by hand costs time missing elsewhere.
Problem 02
Key menus are a hurdle for callers and for me
"Press 1 for sales, 2 for support, 3 for tech". Every menu is a chance to hang up. And every structure change means re-recording.
Problem 03
Regulars spell their name and address every time
Their data is already in the CRM, yet someone re-asks every time. On billing data, mistakes are expensive.
Problem 04
I want thousands of inbound calls qualified before Sales steps in
My sales team shouldn’t qualify every call themselves. A system should do it — in whatever language the caller speaks.
How HiDesk helps
Calls straight into the system, no detour via inbox
HiDesk captures what’s needed and hands it over where it belongs.
Support calls become tickets instantly
HiDesk captures the request and files a structured ticket in your ticket system. No manual step between.
Regular customers recognised automatically
Using the phone number, HiDesk fills in name, company and address from the CRM. No more spelling.
Inbound qualification across thousands of calls
HiDesk qualifies inbound calls by your criteria in 30+ languages. Only the leads Sales truly needs move forward.
Typical call scenarios
What HiDesk handles for my business
CALLER
Customer calls the support hotline
captures the request and files a ticket directly
OUTCOME
Support team reacts instead of typing data
CALLER
Regular customer calls, data already in CRM
recognises them via phone, fills company and address automatically
OUTCOME
No spelling, no errors in billing data
CALLER
Caller speaks Spanish, nobody on the team does
continues in the caller’s language, qualifies and hands over structured
OUTCOME
No call breaks on a language barrier
CALLER
Inbound lead calls
qualifies by defined criteria and forwards only relevant leads
OUTCOME
Sales only sees conversations worth having
CALLER
Customer reports an incident
captures severity, system and contact and escalates by urgency
OUTCOME
Structured incident intake, immediately prioritisable
CALLER
Customer calls outside business hours
captures the request, prioritises and schedules a call-back for the morning
OUTCOME
No call lost, support SLA kept
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What actually changes
No support call becomes a ticket by hand
HiDesk handles documentation directly. My team reacts instead of typing data.
Regulars don’t have to repeat themselves
Name, address, customer number: HiDesk gets them from the CRM, not the customer.
30+ languages, no language barrier
HiDesk speaks in the caller’s language — from German to French to Mandarin. No transfer, no embarrassment, no hang-up.
Sales only sees qualified inbound leads
HiDesk filters by my criteria. My sales team only gets the calls worth having.
Integrations
API-first. Integrates with your infrastructure.
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
CRM system
Integration via API
Ticket system
Support & ticketing via API
Microsoft Teams
Communication & collaboration
Calendly
Appointment booking
Webhooks / API
Seamless system integration
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
More industries
HiDesk also fits
Support calls become tickets. Automatically.
HiDesk is the AI reception for SaaS companies and IT service providers. GDPR-compliant, API-first, live in hours.
Tickets filed directly, not in an inboxRegulars recognised automatically30+ languages without a barrier