Problem 01
Water damage and routine questions arrive the same way
Burst pipe or utility-bill question: I get the same kind of message. Prioritising costs extra time.
Property management
Water damage gets through instantly. Everything else lands structured in the system.
HiDesk captures every damage report with address, property, damage type and urgency in a structured way, recognises emergencies immediately, and pushes everything straight into the system. My team finally has quiet in the office.
24/7 reachableGDPR-compliantHosted in Germany
Tenant reports
Water damage
LiveOn-call informed
Data in the system
0
Hours a day reachable for tenants
0
Emergencies missed
0+
possible system integrations
The challenge
Emergencies and utility questions land the same for me
I don’t know if it’s urgent until I listen in and re-type manually.
Problem 02
I get free-text emails, not structured data
What needs to go into the system comes as email. I re-type it by hand. Property, address, damage type — my team has to dig through the text.
Problem 03
Tenants spell their data even though it’s in the system
HiDesk recognises tenants by phone number and fills in the data automatically. Yet today someone still asks again each time.
Problem 04
Friday night, heating breakdown — I’m personally on-call
Tenants call, nobody official picks up. Either I’m reachable, or damage grows. A system that detects real emergencies changes that.
How HiDesk helps
Every call lands where it belongs — and in the right form
HiDesk tells emergencies from routine, routes and outputs data structured.
Detect and escalate emergencies immediately
Water damage, heating failure, safety hazard: HiDesk recognises what can’t wait and forwards to on-call with a complete report: property, address, damage type, urgency.
Structured data, not free-text emails
Reports arrive as structured output: directly importable into your management system — no manual rework.
Identify tenants automatically
HiDesk recognises callers by phone number and fills in address and tenant data automatically. No spelling, no follow-up questions.
Typical call scenarios
What HiDesk handles for property management
CALLER
Tenant reports heating failure on the weekend
recognises urgency, captures details, forwards to on-call
OUTCOME
Full report recorded, no damage delayed, no personal cover needed
CALLER
Tenant reports water damage
identifies tenant by phone, asks property, damage type, urgency structured
OUTCOME
No spelling, structured report straight into the system
CALLER
Tenant asks about utility bill or house rules
answers from saved info or captures the enquiry structured
OUTCOME
Standard question answered or full enquiry at the case worker
CALLER
Owner asks about billing status or meeting slot
captures the request and forwards to the case worker
OUTCOME
Owner served, no call lost
CALLER
Call comes in after hours or on a holiday
captures the request and call-back or forwards emergencies immediately
OUTCOME
Full reachability, no personal on-call
CALLER
Owner asks about the next manager meeting
checks availability and books a matching slot directly
OUTCOME
Slot booked, manager arrives prepared
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What actually changes
Emergencies reach me instantly — routine doesn’t
Real urgency is recognised and forwarded. Routine requests land tidy in the system, not as interruptions on my desk.
No more manual re-typing into the system
HiDesk outputs structured data: property, address, damage type, urgency. Directly in the format your management system needs.
GDPR-compliant, hosted in Germany
Tenant data is sensitive. HiDesk is hosted exclusively in Germany and fully GDPR-compliant.
I’m no longer personally on-call
HiDesk detects emergencies and forwards. Routine after-hours calls land structured in the system. My weekend stays mine.
Integrations
Plugs into your management systems
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
DOMUS / ETG24
Property management software
iDWELL
Tenant & owner portal
Microsoft 365
Email & calendar
Google Calendar
Appointment & task planning
Webhooks / API
Custom systems
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
More industries
HiDesk also fits
No emergency waits until Monday.
HiDesk is the AI reception for property managers: structured output, emergency detection, tenant ID. GDPR-compliant.
Emergencies detected and routed instantlyStructured output instead of free-text emailNo more personal on-call