Problem 01
Interruptions in production
Every call breaks the team’s rhythm. Especially in shift operations that’s a real problem.
Manufacturing, logistics & wholesale
No call missed, even in shift operations.
HiDesk takes incoming calls, answers standard questions and routes on. Your team focuses on production, logistics and sales.
GDPR-compliant24/7 reachableNo IT work
Customer asks
Delivery status
LiveAnswered
Instantly & automatically
0
Hours a day reachable
0+
possible system integrations
0
Calls lost
The challenge
Phones in a production plant: a daily bottleneck
In manufacturing, logistics and wholesale the core business comes first. The phone shouldn’t slow it down.
Problem 02
Delivery-status questions tie up staff
Customers and suppliers call multiple times a day for status updates. Those questions can be answered automatically.
Problem 03
After-hours calls get lost
Logistics and trade don’t keep office hours. Callers outside reachability go to competitors.
Problem 04
No scaling for seasonal peaks
More calls in peak season means more stress — without headcount to match.
How HiDesk helps
Your digital switchboard for mid-sized business
HiDesk takes routine calls, relieves your team and ensures no call goes unanswered.
Route order enquiries directly
Incoming orders and requests are forwarded automatically to the right department: inside sales, warehouse or production.
Answer delivery status automatically
Via the HiDesk API the AI plugs into your systems and answers status questions directly — no dispatcher on the phone.
Stay reachable after hours
HiDesk is active 24/7. After-hours calls are documented, urgent cases forwarded immediately.
Typical call scenarios
What HiDesk handles for you
CALLER
Customer asks for delivery status
pulls status from your system and shares it
OUTCOME
Customer informed, no interruption for your team
CALLER
Carrier asks about delivery times / capacity
answers standards or routes to dispatch
OUTCOME
Coordination without phone ping-pong
CALLER
Supplier wants to schedule a call-back
captures request and contact and plans the call-back
OUTCOME
Production stays undisturbed
CALLER
Wholesaler asks about spare-part availability
answers or routes to inside sales
OUTCOME
Request processed fast, no revenue lost
CALLER
Caller comes in after hours or weekend
answers, documents and forwards urgent cases
OUTCOME
No call lost after hours
CALLER
Production reports machine failure
recognises urgency and alerts the shift leader
OUTCOME
Downtime minimised, escalation documented
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What HiDesk means for your operation
Your digital switchboard
HiDesk takes calls professionally: customer, supplier, internal routing. Reliable, round the clock.
Scales with seasonal peaks
10 or 100 calls a day, HiDesk scales automatically. Indispensable in peak seasons and trade shows.
No IT work
HiDesk is ready without an IT project. No server install, no complex integration. We guide you in.
Personal onboarding
No HiDesk customer starts alone. Our team helps with setup, rules and integrations — and stays reachable.
Integrations
Plugs into your existing systems
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
ERP system
Integration via API
Microsoft Teams
Communication & collaboration
Microsoft Outlook
Email & calendar
Zapier
Process automation
Webhooks / API
Custom systems
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
No call unanswered.
HiDesk is your digital switchboard for manufacturing, logistics and wholesale. GDPR-compliant, ready out of the box, with personal onboarding.
Live in hoursPersonal onboardingGDPR-compliant