# AI phone assistant for manufacturing & logistics > Source: https://hi-desk.de/en/industries/manufacturing/ --- Manufacturing, logistics & wholesale # No call missed, even in shift operations. HiDesk takes incoming calls, answers standard questions and routes on. Your team focuses on production, logistics and sales. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) GDPR-compliant24/7 reachableNo IT work Customer asks Delivery status Live Answered Instantly & automatically 24 Hours a day reachable 250+ possible system integrations 0 Calls lost The challenge ## Phones in a production plant: a daily bottleneck In manufacturing, logistics and wholesale the core business comes first. The phone shouldn’t slow it down. Problem 01 ### Interruptions in production Every call breaks the team’s rhythm. Especially in shift operations that’s a real problem. Problem 02 ### Delivery-status questions tie up staff Customers and suppliers call multiple times a day for status updates. Those questions can be answered automatically. Problem 03 ### After-hours calls get lost Logistics and trade don’t keep office hours. Callers outside reachability go to competitors. Problem 04 ### No scaling for seasonal peaks More calls in peak season means more stress — without headcount to match. How HiDesk helps ## Your digital switchboard for mid-sized business HiDesk takes routine calls, relieves your team and ensures no call goes unanswered. ### Route order enquiries directly Incoming orders and requests are forwarded automatically to the right department: inside sales, warehouse or production. ### Answer delivery status automatically Via the HiDesk API the AI plugs into your systems and answers status questions directly — no dispatcher on the phone. ### Stay reachable after hours HiDesk is active 24/7. After-hours calls are documented, urgent cases forwarded immediately. Typical call scenarios ## What HiDesk handles for you CALLER Customer asks for delivery status ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)pulls status from your system and shares it OUTCOME Customer informed, no interruption for your team CALLER Carrier asks about delivery times / capacity ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers standards or routes to dispatch OUTCOME Coordination without phone ping-pong CALLER Supplier wants to schedule a call-back ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures request and contact and plans the call-back OUTCOME Production stays undisturbed CALLER Wholesaler asks about spare-part availability ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers or routes to inside sales OUTCOME Request processed fast, no revenue lost CALLER Caller comes in after hours or weekend ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers, documents and forwards urgent cases OUTCOME No call lost after hours CALLER Production reports machine failure ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)recognises urgency and alerts the shift leader OUTCOME Downtime minimised, escalation documented Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What HiDesk means for your operation ### Your digital switchboard HiDesk takes calls professionally: customer, supplier, internal routing. Reliable, round the clock. ### Scales with seasonal peaks 10 or 100 calls a day, HiDesk scales automatically. Indispensable in peak seasons and trade shows. ### No IT work HiDesk is ready without an IT project. No server install, no complex integration. We guide you in. ### Personal onboarding No HiDesk customer starts alone. Our team helps with setup, rules and integrations — and stays reachable. Integrations ## Plugs into your existing systems Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely. ERP system Integration via API ![Microsoft Teams Logo](https://hi-desk.de/icons/integrations/microsoftteams.svg) Microsoft Teams Communication & collaboration ![Microsoft Outlook Logo](https://hi-desk.de/icons/integrations/microsoftoutlook.svg) Microsoft Outlook Email & calendar ![Zapier Logo](https://hi-desk.de/icons/integrations/zapier.svg) Zapier Process automation Webhooks / API Custom systems And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### How fast is HiDesk ready? 01 Usually within a few hours. Our team guides you through setup — from number configuration to the first routing. ### ### How do you support us at launch? 02 Every new customer gets a dedicated onboarding contact. We help configure scripts, routing rules and integrations. ### ### Can HiDesk integrate with our ERP? 03 Yes. Via the HiDesk API the assistant integrates seamlessly with ERP, inventory and other business software. ### ### What happens with technical product questions? 04 HiDesk answers anything you have configured. Complex questions are forwarded with a structured summary. ### ### Is HiDesk suitable for shift operations? 05 Yes. HiDesk is active 24/7 and supports routing rules for times of day and shifts. ### ### How does HiDesk handle data protection? 06 HiDesk is hosted exclusively in Germany and fully GDPR-compliant. On request we sign a data-processing agreement. More industries ## HiDesk also fits [ Car dealerships & workshops Discover AI reception ](https://hi-desk.de/en/industries/car-dealerships/) [ Trades & construction Discover AI reception ](https://hi-desk.de/en/industries/trades/) [ SaaS & IT service providers Discover AI reception ](https://hi-desk.de/en/industries/saas-it/) ## No call unanswered. HiDesk is your digital switchboard for manufacturing, logistics and wholesale. GDPR-compliant, ready out of the box, with personal onboarding. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Live in hoursPersonal onboardingGDPR-compliant