# AI phone assistant for leisure, hospitality & retail > Source: https://hi-desk.de/en/industries/leisure-retail/ --- Leisure, hospitality & retail # Every booking counts, no call is lost. HiDesk takes booking enquiries, reservations and customer questions automatically — 24/7. So you can care for your guests, not the phone. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) GDPR-compliant24/7 reachableLive in hours Incoming call Booking enquiry Live Booking confirmed Tomorrow, 2:00 pm 24 Hours a day reachable 250+ integrations 0 Bookings lost The challenge ## Why bookings get lost Leisure, hospitality and retail fight the same phone bottlenecks every day. Problem 01 ### Peak times overwhelm your team Weekends, holidays, season starts: that’s when the phone rings most. Your team is with guests. Calls are missed. Problem 02 ### A missed booking is lost revenue Unlike other industries there’s no second chance. Whoever can’t reach you books with the next provider. Problem 03 ### Always the same routine questions When are you open? What does a ticket cost? Are there slots left? These cost hundreds of hours of staff time a year. Problem 04 ### Seasonal peaks aren’t plannable Quiet in winter, overwhelmed in spring. Hiring more staff isn’t worth it. A system that grows with you is. How HiDesk helps ## Your AI reception for leisure & retail HiDesk takes calls, answers questions and confirms bookings — in your quality, around the clock. ### Complete bookings directly HiDesk checks availability in real time and confirms reservations immediately — for climbing centres, parks, restaurants and more. Even outside hours. ### Answer routine questions fast Hours, prices, directions, parking: HiDesk answers all standard questions consistently and warmly. No hold queue. ### Capture group enquiries structured Corporate outings, club bookings, catering: HiDesk captures all details and forwards straight to the event lead. No detail lost. Typical call scenarios ## What HiDesk handles for your business CALLER Visitor asks about availability ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)checks availability and confirms the booking OUTCOME Booking done, no wait CALLER Caller asks about hours and prices ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers immediately with all info OUTCOME Question answered in seconds CALLER Group wants to book a corporate outing ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures all parameters and forwards OUTCOME Structured enquiry at the event team CALLER Customer asks about product stock ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers or routes to the right store OUTCOME Customer gets the answer and visits in person CALLER Caller asks about gift vouchers ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)explains options, pricing and redemption rules OUTCOME Extra revenue captured even when the team is busy CALLER Customer calls after closing ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures the request or call-back structured OUTCOME Full reachability, no revenue lost Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What HiDesk means for your business ### No call lost HiDesk is always reachable — weekends, holidays, high season. ### More revenue per booking A missed call is lost revenue. HiDesk makes sure no reservation is missed. ### Ready out of the box No IT project, no long onboarding. HiDesk is configured and live in hours. ### Scales with your business 20 or 200 calls a day, HiDesk grows with you. Essential at season kick-off. Get ready for peak season now. HiDesk is live in hours — in time for the seasonal rush. [Set up now](https://app.hi-desk.de/auth/register) Integrations ## Plugs seamlessly into your booking systems HiDesk works with the tools you already use — plus 250+ more. ![Regiondo Logo](https://hi-desk.de/icons/integrations/regiondo.svg) Regiondo Bookings for leisure operators ![bookingkit Logo](https://hi-desk.de/icons/integrations/bookingkit.svg) bookingkit Activities & ticketing ![Google Calendar Logo](https://hi-desk.de/icons/integrations/googlecalendar.svg) Google Calendar Appointment & resource planning ![Shopify Logo](https://hi-desk.de/icons/integrations/shopify.svg) Shopify E-commerce & online shop ![WooCommerce Logo](https://hi-desk.de/icons/integrations/woocommerce.svg) WooCommerce Online shop & products And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Can HiDesk enter bookings directly into our reservation system? 01 Yes. HiDesk plugs into common booking systems like Regiondo, bookingkit or Google Calendar. Requests are entered directly or passed on as a structured summary. ### ### What if a caller has a very specific question? 02 HiDesk answers anything you’ve configured: hours, prices, special events. Complex enquiries are forwarded with a structured summary. ### ### Is HiDesk GDPR-compliant? 03 Yes. HiDesk is hosted exclusively in Germany and fully GDPR-compliant. All call data is handled securely and transparently. ### ### How long does setup take? 04 Usually within a few hours. Our team guides you through setup — no technical background required. ### ### Can HiDesk capture group enquiries and events? 05 Yes. HiDesk captures structured info on group requests, events and catering, then forwards to the right person. ### ### Does HiDesk work with our existing number? 06 Yes. HiDesk is switched onto your existing number. Customers call as usual. More industries ## HiDesk also fits [ Hospitality Discover AI reception ](https://hi-desk.de/en/industries/hospitality/) [ Leisure Discover AI reception ](https://hi-desk.de/en/industries/leisure/) [ Trades & construction Discover AI reception ](https://hi-desk.de/en/industries/trades/) ## Never miss a booking again. HiDesk is the digital reception for leisure, hospitality and retail. GDPR-compliant, ready out of the box. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) No booking lost24/7 reachableLive in hours