# AI phone assistant for retail > Source: https://hi-desk.de/en/industries/leisure-retail/ --- Retail # Every customer counts, no call is lost. HiDesk takes customer calls automatically and answers questions about products, opening hours and availability — 24/7. So you can focus on your customers in store, not the phone. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Hosted in the EU24/7 reachableLive in hours Customer calls Product question Live Request handled All info provided 24 Hours a day reachable 250+ integrations 0 Customer calls lost The challenge ## Why customer calls get lost Retail stores fight the same phone bottlenecks every day. Problem 01 ### Peak times overwhelm your team Saturdays, holidays, the holiday season: that’s when the phone rings most. Your team is with customers in store. Calls are missed. Problem 02 ### A missed call is lost revenue A missed call is a customer who shops with a competitor. In retail, the first impression on the phone often decides the purchase. Problem 03 ### Always the same routine questions When are you open? Is the product in stock? What does it cost? These questions cost hundreds of hours of staff time a year. Problem 04 ### Seasonal peaks Black Friday, the holiday season, sale: at peak times your team is tied up in store. A system that grows with you isn’t. How HiDesk helps ## Your AI reception for retail HiDesk takes calls, answers questions and captures requests — in your quality, around the clock. ### Answer product questions fast Availability, prices, sizes, opening hours: HiDesk answers all standard questions consistently and warmly. No hold queue. ### Capture requests structured Reservations, pre-orders, call-backs: HiDesk captures all details and forwards them to the right person. No detail lost. ### Secure extra revenue Gift vouchers, special offers, pre-orders: HiDesk informs customers about options and secures extra revenue even when your team is busy. Typical call scenarios ## What HiDesk handles for your store CALLER Customer asks about product availability ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers or routes to the right store OUTCOME Question answered in seconds CALLER Caller asks about hours and prices ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers immediately with all info OUTCOME Question answered in seconds CALLER Customer wants to reserve a product ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures the reservation structured OUTCOME Reservation straight to the sales team CALLER Customer calls at peak time ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)takes the call while your team stays with customers OUTCOME No call lost in the rush CALLER Caller asks about gift vouchers ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)explains options, pricing and redemption rules OUTCOME Extra revenue captured even when the team is busy CALLER Customer calls after closing ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures the request or call-back structured OUTCOME Full reachability, no revenue lost Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What HiDesk means for your store ### No call lost HiDesk is always reachable — Saturdays, holidays and the holiday season. ### More revenue per call A missed call is lost revenue. HiDesk makes sure no customer request is missed. ### Ready out of the box No IT project, no long onboarding. HiDesk is configured and live in hours. ### Scales with your store 20 or 200 calls a day, HiDesk grows with you. Essential for the holiday season and sales. Get ready for peak times now. HiDesk is live in hours — in time for the next rush. [Set up now](https://app.hi-desk.de/auth/register) Integrations ## Plugs seamlessly into your systems HiDesk works with the tools you already use — plus 250+ more. ![Shopify Logo](https://hi-desk.de/icons/integrations/shopify.svg) Shopify E-commerce & online shop ![WooCommerce Logo](https://hi-desk.de/icons/integrations/woocommerce.svg) WooCommerce Online shop & products ![Google Calendar Logo](https://hi-desk.de/icons/integrations/googlecalendar.svg) Google Calendar Appointment & resource planning ![Zapier Logo](https://hi-desk.de/icons/integrations/zapier.svg) Zapier Workflow automation Webhooks / API Custom systems And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Can HiDesk check product availability? 01 Yes. Connected to your shop or ERP system (e.g. Shopify, WooCommerce) or your knowledge base, HiDesk answers availability questions correctly and up to date. ### ### What customer questions can HiDesk answer? 02 Anything you’ve configured: opening hours, prices, product details. Complex enquiries are forwarded with a structured summary. ### ### Where is HiDesk hosted? 03 HiDesk is hosted exclusively in the EU. All call data is handled securely and transparently. ### ### How long does setup take? 04 Usually within a few hours. Our team guides you through setup — no technical background required. ### ### Can HiDesk capture reservations and pre-orders? 05 Yes. HiDesk captures structured info on product reservations, pre-orders and call-backs, then forwards to the right person. ### ### Does HiDesk work with our existing number? 06 Yes. HiDesk is switched onto your existing number. Customers call as usual. More industries ## HiDesk also fits [ Hospitality Discover AI reception ](https://hi-desk.de/en/industries/hospitality/) [ E-commerce & online shops Discover AI reception ](https://hi-desk.de/en/industries/e-commerce/) [ Trades & construction Discover AI reception ](https://hi-desk.de/en/industries/trades/) ## Never miss a customer call again. HiDesk is the digital reception for retail. Hosted in the EU, ready out of the box. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) No customer request lost24/7 reachableLive in hours