Problem 01
Lawyers in meetings, phone ringing
When your team is in client consultations, the caller lands in a queue or voicemail. Potential cases are lost.
Law firms & legal advisors
Greet clients professionally, from the first second.
HiDesk answers calls professionally, books initial consultations and routes clients to the right lawyer. Your team stays focused on advising.
Confidential & GDPR-compliantHosted in Germany24/7 reachable
Prospect is calling
Initial consultation
LiveAppointment booked
Tue, 2:00 pm
0
Hours a day reachable
0
Case enquiries lost
0+
possible system integrations
The challenge
Why law firms lose calls
Lawyers are busy. The phone too often goes without a competent answer.
Problem 02
New clients don’t get a fast response
Prospects who don’t get a prompt answer turn to the next firm. In law, speed wins.
Problem 03
Routine questions tie up firm staff
Appointments, availability, jurisdictions: these can be answered automatically but cost hours every day.
Problem 04
Urgent cases aren’t recognised as such
Callers in an emergency need immediate help. Without an urgency-detection system, this can be missed.
How HiDesk helps
Professional reachability for law firms
HiDesk greets clients professionally, qualifies requests, and books initial consultations directly.
Book initial and consultation meetings
HiDesk checks availability and books initial consultations straight into your calendar. No lost case enquiries, even outside office hours.
Route by practice area
Family, employment, criminal law: HiDesk identifies the matter and routes to the right lawyer, following rules you define.
Escalate urgent cases immediately
HiDesk recognises emergencies and connects callers directly with the right lawyer, even outside office hours.
Typical call scenarios
What HiDesk handles in your firm
CALLER
Prospect wants an initial consultation
checks availability and books directly
OUTCOME
Appointment confirmed, no case lost
CALLER
Client asks about case progress
records the request and routes to the right lawyer
OUTCOME
Full info at the right lawyer
CALLER
Caller describes an urgent legal matter
recognises urgency and connects immediately
OUTCOME
No emergency goes unheard
CALLER
Call comes in outside office hours
captures contact details and the matter
OUTCOME
Full reachability, even after hours
CALLER
Caller asks about jurisdictions or fees
answers or routes precisely
OUTCOME
Standard question answered, staff relieved
CALLER
Client requests file access
captures the request and forwards to the secretary
OUTCOME
File access documented and assigned
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What HiDesk means for your firm
24/7 reachability for clients
Clients and prospects don’t only call during office hours. HiDesk picks up every call.
Trusted and GDPR-compliant
Client data is highly sensitive. HiDesk is hosted exclusively in Germany and meets all GDPR requirements.
Professional from the first tone
Every call is a reputation moment. HiDesk represents your firm at the quality your clients expect.
Fast setup, no IT work
HiDesk is ready in a few hours. No IT team needed.
Integrations
Plugs into your firm’s software
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
Firm software
Integration via API
Calendly
Appointment booking
Microsoft 365
Email & calendar
Google Calendar
Calendar integration
Webhooks / API
Any system integration
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
More industries
HiDesk also fits
No case lost again.
HiDesk is the AI reception for law firms. GDPR-compliant, hosted in Germany, live in hours.
GDPR-compliantHosted in GermanyLive in hours