# AI phone assistant for law firms > Source: https://hi-desk.de/en/industries/law-firms/ --- Law firms & legal advisors # Greet clients professionally, from the first second. HiDesk answers calls professionally, books initial consultations and routes clients to the right lawyer. Your team stays focused on advising. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Confidential & GDPR-compliantHosted in Germany24/7 reachable Prospect is calling Initial consultation Live Appointment booked Tue, 2:00 pm 24 Hours a day reachable 0 Case enquiries lost 250+ possible system integrations The challenge ## Why law firms lose calls Lawyers are busy. The phone too often goes without a competent answer. Problem 01 ### Lawyers in meetings, phone ringing When your team is in client consultations, the caller lands in a queue or voicemail. Potential cases are lost. Problem 02 ### New clients don’t get a fast response Prospects who don’t get a prompt answer turn to the next firm. In law, speed wins. Problem 03 ### Routine questions tie up firm staff Appointments, availability, jurisdictions: these can be answered automatically but cost hours every day. Problem 04 ### Urgent cases aren’t recognised as such Callers in an emergency need immediate help. Without an urgency-detection system, this can be missed. How HiDesk helps ## Professional reachability for law firms HiDesk greets clients professionally, qualifies requests, and books initial consultations directly. ### Book initial and consultation meetings HiDesk checks availability and books initial consultations straight into your calendar. No lost case enquiries, even outside office hours. ### Route by practice area Family, employment, criminal law: HiDesk identifies the matter and routes to the right lawyer, following rules you define. ### Escalate urgent cases immediately HiDesk recognises emergencies and connects callers directly with the right lawyer, even outside office hours. Typical call scenarios ## What HiDesk handles in your firm CALLER Prospect wants an initial consultation ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)checks availability and books directly OUTCOME Appointment confirmed, no case lost CALLER Client asks about case progress ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)records the request and routes to the right lawyer OUTCOME Full info at the right lawyer CALLER Caller describes an urgent legal matter ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)recognises urgency and connects immediately OUTCOME No emergency goes unheard CALLER Call comes in outside office hours ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures contact details and the matter OUTCOME Full reachability, even after hours CALLER Caller asks about jurisdictions or fees ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers or routes precisely OUTCOME Standard question answered, staff relieved CALLER Client requests file access ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures the request and forwards to the secretary OUTCOME File access documented and assigned Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What HiDesk means for your firm ### 24/7 reachability for clients Clients and prospects don’t only call during office hours. HiDesk picks up every call. ### Trusted and GDPR-compliant Client data is highly sensitive. HiDesk is hosted exclusively in Germany and meets all GDPR requirements. ### Professional from the first tone Every call is a reputation moment. HiDesk represents your firm at the quality your clients expect. ### Fast setup, no IT work HiDesk is ready in a few hours. No IT team needed. Integrations ## Plugs into your firm’s software Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely. Firm software Integration via API ![Calendly Logo](https://hi-desk.de/icons/integrations/calendly.svg) Calendly Appointment booking ![Microsoft 365 Logo](https://hi-desk.de/icons/integrations/microsoft365.svg) Microsoft 365 Email & calendar ![Google Calendar Logo](https://hi-desk.de/icons/integrations/googlecalendar.svg) Google Calendar Calendar integration Webhooks / API Any system integration And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Is HiDesk GDPR-compliant and suitable for law firms? 01 Yes. HiDesk is hosted exclusively in Germany and is fully GDPR-compliant. On request we sign a data-processing agreement. ### ### Can HiDesk route by practice area? 02 Yes. You set the rules: family law to lawyer A, employment law to lawyer B. HiDesk applies them automatically. ### ### How are urgent cases handled? 03 HiDesk recognises urgency signals and connects to the right person immediately, 24/7. ### ### How long does setup take? 04 Usually a few hours. Our team guides you through the process — no technical background required. ### ### Does HiDesk sound natural and trustworthy to clients? 05 Yes. HiDesk speaks professional, clear English. You adjust tone and script to match your firm’s style. ### ### Which firm types is HiDesk suitable for? 06 Solo practices as well as large partnerships with multiple offices and practice areas. Learn more: [phone service checklist](https://hi-desk.de/en/blog/checkliste-telefonservice-auftrags-killer/) and [the complete AI phone assistant guide](https://hi-desk.de/en/blog/virtual-phone-assistant-guide/). More industries ## HiDesk also fits [ Tax advisors Discover AI reception ](https://hi-desk.de/en/industries/tax-advisors/) [ SaaS & IT service providers Discover AI reception ](https://hi-desk.de/en/industries/saas-it/) [ Property management Discover AI reception ](https://hi-desk.de/en/industries/property-management/) ## No case lost again. HiDesk is the AI reception for law firms. GDPR-compliant, hosted in Germany, live in hours. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) GDPR-compliantHosted in GermanyLive in hours