Problem 01
During service I can’t answer the phone
Saturday noon, every table full. Phone rings, nobody picks up. Guests with no answer book at the next restaurant.
Hospitality & hotels
Guests leave date and party size, even while I’m serving.
HiDesk captures booking intent in a structured way: who, when and how many. I call back when prepared. No guest left hanging on an empty line.
24/7 reachableGDPR-compliantLive in hours
Guest calling
Sat, 8 guests, 7:30 pm
LiveBooking intent captured
Call-back prepared
0
Hours a day reachable
0
Booking intents lost
0+
possible system integrations
The challenge
If I don’t pick up, the guest is gone
A voicemail doesn’t catch reservation intent. Guests just hang up.
Problem 02
Guests don’t leave voicemails
A classic answering machine doesn’t sound like hospitality. Guests hang up. No date, no party size, no contact.
Problem 03
I call back and start from scratch
Without structured intake I don’t know: how many guests, allergies, occasion. Costs time and leaves a poor impression.
Problem 04
The same questions about events and hours
Seasonal menu, hours, parking, next event: routine questions tie up staff who should be with guests.
How HiDesk helps
Guests are greeted — even when I don’t pick up
HiDesk captures what I need for the call-back, and sounds like my place.
Capture full booking intent
HiDesk asks for everything: date, party size, occasion, special requests. I call back prepared.
Sounds like my place, not a hotline
You set how HiDesk speaks, what it says and in what tone. Guests notice the difference from an anonymous answering machine.
Answers routine questions instantly
Hours, menu, directions, next events: HiDesk answers anything you’ve saved. Instantly and consistently.
Typical call scenarios
What HiDesk captures when I can’t pick up
CALLER
Guest wants to book a table for Saturday
captures party size, date, time and preferences
OUTCOME
I call back prepared, not blank
CALLER
Guest asks about menu and allergens
answers immediately from saved info
OUTCOME
Guest informed, team undisturbed
CALLER
Group asks about a private event
captures all request details and forwards
OUTCOME
Structured enquiry straight to the event team
CALLER
Guest calls during lunch rush
captures booking intent while the team serves
OUTCOME
No guest leaves without a word
CALLER
Call comes in after closing
captures booking request or call-back
OUTCOME
Full reachability, even after hours
CALLER
Guest wants to reschedule a booking
checks alternatives and confirms the new slot
OUTCOME
No no-show, happy guest, optimal seat utilisation
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What actually changes
I know who’s coming and when before the call-back
Booking intents land structured: date, party size, contact. No guessing, no re-asking.
Guests don’t leave in silence
Even when I don’t pick up, guests are welcomed and can leave their request.
My team stays with the guests
Hours, menu, parking: HiDesk answers all routine questions. Staff focus on service.
Live in hours, no IT project
HiDesk is configured in hours. No software install, no IT work.
Integrations
Plugs into your reservation systems
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
Reservation system
Integration via API
Google Calendar
Appointment & resource planning
Microsoft Outlook
Email & calendar
Zapier
Process automation
Webhooks / API
Custom PMS integration
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
More industries
HiDesk also fits
No guest leaves unheard.
HiDesk captures booking intent, even while you’re serving. GDPR-compliant, live in hours.
Date, party size and wishes captured structured24/7 reachableSounds like your place, not a hotline