# AI phone assistant for hospitality & hotels > Source: https://hi-desk.de/en/industries/hospitality/ --- Hospitality & hotels # Guests leave date and party size, even while I’m serving. HiDesk captures booking intent in a structured way: who, when and how many. I call back when prepared. No guest left hanging on an empty line. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) 24/7 reachableGDPR-compliantLive in hours Guest calling Sat, 8 guests, 7:30 pm Live Booking intent captured Call-back prepared 24 Hours a day reachable 0 Booking intents lost 250+ possible system integrations The challenge ## If I don’t pick up, the guest is gone A voicemail doesn’t catch reservation intent. Guests just hang up. Problem 01 ### During service I can’t answer the phone Saturday noon, every table full. Phone rings, nobody picks up. Guests with no answer book at the next restaurant. Problem 02 ### Guests don’t leave voicemails A classic answering machine doesn’t sound like hospitality. Guests hang up. No date, no party size, no contact. Problem 03 ### I call back and start from scratch Without structured intake I don’t know: how many guests, allergies, occasion. Costs time and leaves a poor impression. Problem 04 ### The same questions about events and hours Seasonal menu, hours, parking, next event: routine questions tie up staff who should be with guests. How HiDesk helps ## Guests are greeted — even when I don’t pick up HiDesk captures what I need for the call-back, and sounds like my place. ### Capture full booking intent HiDesk asks for everything: date, party size, occasion, special requests. I call back prepared. ### Sounds like my place, not a hotline You set how HiDesk speaks, what it says and in what tone. Guests notice the difference from an anonymous answering machine. ### Answers routine questions instantly Hours, menu, directions, next events: HiDesk answers anything you’ve saved. Instantly and consistently. Typical call scenarios ## What HiDesk captures when I can’t pick up CALLER Guest wants to book a table for Saturday ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures party size, date, time and preferences OUTCOME I call back prepared, not blank CALLER Guest asks about menu and allergens ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers immediately from saved info OUTCOME Guest informed, team undisturbed CALLER Group asks about a private event ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures all request details and forwards OUTCOME Structured enquiry straight to the event team CALLER Guest calls during lunch rush ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures booking intent while the team serves OUTCOME No guest leaves without a word CALLER Call comes in after closing ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures booking request or call-back OUTCOME Full reachability, even after hours CALLER Guest wants to reschedule a booking ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)checks alternatives and confirms the new slot OUTCOME No no-show, happy guest, optimal seat utilisation Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What actually changes ### I know who’s coming and when before the call-back Booking intents land structured: date, party size, contact. No guessing, no re-asking. ### Guests don’t leave in silence Even when I don’t pick up, guests are welcomed and can leave their request. ### My team stays with the guests Hours, menu, parking: HiDesk answers all routine questions. Staff focus on service. ### Live in hours, no IT project HiDesk is configured in hours. No software install, no IT work. Integrations ## Plugs into your reservation systems Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely. Reservation system Integration via API ![Google Calendar Logo](https://hi-desk.de/icons/integrations/googlecalendar.svg) Google Calendar Appointment & resource planning ![Microsoft Outlook Logo](https://hi-desk.de/icons/integrations/microsoftoutlook.svg) Microsoft Outlook Email & calendar ![Zapier Logo](https://hi-desk.de/icons/integrations/zapier.svg) Zapier Process automation Webhooks / API Custom PMS integration And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Can HiDesk write reservations directly into our system? 01 Yes. Via the HiDesk API the assistant integrates seamlessly with reservation systems and calendars to enter bookings directly. ### ### What happens when the restaurant is fully booked? 02 HiDesk can maintain a waiting list or offer alternative slots, following rules you define. ### ### Is HiDesk GDPR-compliant? 03 Yes. HiDesk is hosted exclusively in Germany and fully GDPR-compliant. ### ### How long does setup take? 04 Usually a few hours. Our team guides you through setup — no technical background required. ### ### Can HiDesk capture group enquiries and events? 05 Yes. HiDesk captures structured info on group requests, events and catering, then forwards to the right person. ### ### Does HiDesk sound natural to guests? 06 Yes. HiDesk speaks friendly, clear English. You set tone and script. More industries ## HiDesk also fits [ Leisure Discover AI reception ](https://hi-desk.de/en/industries/leisure/) [ Trades & construction Discover AI reception ](https://hi-desk.de/en/industries/trades/) [ Healthcare Discover AI reception ](https://hi-desk.de/en/industries/healthcare/) ## No guest leaves unheard. HiDesk captures booking intent, even while you’re serving. GDPR-compliant, live in hours. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Date, party size and wishes captured structured24/7 reachableSounds like your place, not a hotline