Problem 01
50 to 100 calls a day make reception a constant interruption
Reception is pulled to the phone all day. Patients on-site don’t get the attention they need.
Medical & dental practices
My practice staff look after patients, not the phone.
HiDesk picks up after a few rings, captures appointment changes, prescription requests and cancellations in a structured way, and gives my team back the time they need for patients.
Hosted in GermanyGDPR-compliant24/7 reachable
Patient calling
Prescription request
LiveStructured intake
Team works through it
0
Hours a day reachable for patients
0
Calls lost during lunch break
0+
possible system integrations
The challenge
Why the phone turns into a constant interruption
50 to 100 calls a day turn reception into a bottleneck, not relief.
Problem 02
Calls are simply lost during the lunch break
When lines are busy or nobody is around, patients hang up. They call the next doctor.
Problem 03
Prescription, sick-note, rescheduling: someone always has to
These calls have the same structure every time. Yet each one takes time away from something else.
Problem 04
My team worries automation costs jobs
I need a solution clearly framed as relief, not a replacement for my staff.
How HiDesk helps
HiDesk relieves. It doesn’t replace.
HiDesk handles all the structurable calls. My team focuses on what needs human attention.
Capture appointments, prescriptions and cancellations async
HiDesk picks up after x rings, captures all details and hands them over structured. My team works through them when it fits.
No call lost, even during lunch
HiDesk is always reachable. Missed calls become structured messages, not lost patients.
Forward emergencies immediately
HiDesk recognises acute complaints and puts them through straight to me or the assistant.
Typical call scenarios
What HiDesk captures in my practice
CALLER
Patient needs a prescription renewal
captures name, medication and contact structured
OUTCOME
Complete request at the team, no call-back needed
CALLER
Patient wants to reschedule
captures preferred slot and contact
OUTCOME
Staff undisturbed, appointment handled internally
CALLER
Caller asks about hours or directions
answers immediately with all practice info
OUTCOME
Standard question answered in seconds
CALLER
Patient needs a sick note
captures all details and forwards
OUTCOME
Doctor decides informed and efficiently
CALLER
Caller describes acute symptoms
recognises urgency and routes to the doctor
OUTCOME
No emergency unheard, even with busy reception
CALLER
Patient wants to check on lab results
notes the request and forwards to the assistant
OUTCOME
Call-back for results prepared, no call lost
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What actually changes
My staff focus on patients
Routine calls land structured with us, instead of constantly interrupting reception.
Missed calls become structured tickets
No patient lost. HiDesk captures what they need. My team works through it when it fits.
GDPR-compliant & hosted in Germany
Patient data is sensitive. HiDesk is hosted exclusively in Germany and meets all GDPR requirements.
Relief, not replacement — clearly framed
HiDesk takes routine calls. My team gains time for patients. That can be communicated clearly internally.
Integrations
Plugs into your practice software
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
Practice software
Integration via API
Google Calendar
Appointment & resource planning
Microsoft Outlook
Email & calendar
Calendly
Appointment booking
Webhooks / API
Any system integration
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
More industries
HiDesk also fits
More time for patients, less phone for staff.
HiDesk is the AI reception for medical, dental and therapy practices. GDPR-compliant, hosted in Germany, live in hours.
Relief, not replacementGDPR-compliant, hosted in GermanyStructured intake instead of constant interruption