# AI phone assistant for medical & dental practices > Source: https://hi-desk.de/en/industries/healthcare/ --- Medical & dental practices # My practice staff look after patients, not the phone. HiDesk picks up after a few rings, captures appointment changes, prescription requests and cancellations in a structured way, and gives my team back the time they need for patients. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Hosted in GermanyGDPR-compliant24/7 reachable Patient calling Prescription request Live Structured intake Team works through it 24 Hours a day reachable for patients 0 Calls lost during lunch break 250+ possible system integrations The challenge ## Why the phone turns into a constant interruption 50 to 100 calls a day turn reception into a bottleneck, not relief. Problem 01 ### 50 to 100 calls a day make reception a constant interruption Reception is pulled to the phone all day. Patients on-site don’t get the attention they need. Problem 02 ### Calls are simply lost during the lunch break When lines are busy or nobody is around, patients hang up. They call the next doctor. Problem 03 ### Prescription, sick-note, rescheduling: someone always has to These calls have the same structure every time. Yet each one takes time away from something else. Problem 04 ### My team worries automation costs jobs I need a solution clearly framed as relief, not a replacement for my staff. How HiDesk helps ## HiDesk relieves. It doesn’t replace. HiDesk handles all the structurable calls. My team focuses on what needs human attention. ### Capture appointments, prescriptions and cancellations async HiDesk picks up after x rings, captures all details and hands them over structured. My team works through them when it fits. ### No call lost, even during lunch HiDesk is always reachable. Missed calls become structured messages, not lost patients. ### Forward emergencies immediately HiDesk recognises acute complaints and puts them through straight to me or the assistant. Typical call scenarios ## What HiDesk captures in my practice CALLER Patient needs a prescription renewal ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures name, medication and contact structured OUTCOME Complete request at the team, no call-back needed CALLER Patient wants to reschedule ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures preferred slot and contact OUTCOME Staff undisturbed, appointment handled internally CALLER Caller asks about hours or directions ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)answers immediately with all practice info OUTCOME Standard question answered in seconds CALLER Patient needs a sick note ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures all details and forwards OUTCOME Doctor decides informed and efficiently CALLER Caller describes acute symptoms ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)recognises urgency and routes to the doctor OUTCOME No emergency unheard, even with busy reception CALLER Patient wants to check on lab results ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)notes the request and forwards to the assistant OUTCOME Call-back for results prepared, no call lost Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What actually changes ### My staff focus on patients Routine calls land structured with us, instead of constantly interrupting reception. ### Missed calls become structured tickets No patient lost. HiDesk captures what they need. My team works through it when it fits. ### GDPR-compliant & hosted in Germany Patient data is sensitive. HiDesk is hosted exclusively in Germany and meets all GDPR requirements. ### Relief, not replacement — clearly framed HiDesk takes routine calls. My team gains time for patients. That can be communicated clearly internally. Integrations ## Plugs into your practice software Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely. Practice software Integration via API ![Google Calendar Logo](https://hi-desk.de/icons/integrations/googlecalendar.svg) Google Calendar Appointment & resource planning ![Microsoft Outlook Logo](https://hi-desk.de/icons/integrations/microsoftoutlook.svg) Microsoft Outlook Email & calendar ![Calendly Logo](https://hi-desk.de/icons/integrations/calendly.svg) Calendly Appointment booking Webhooks / API Any system integration And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Is HiDesk GDPR-compliant? How is patient data handled? 01 Yes. HiDesk is hosted exclusively in Germany and fully GDPR-compliant. On request we sign a data-processing agreement. ### ### Can HiDesk write appointments directly into our practice software? 02 Yes. Via the HiDesk API the assistant integrates seamlessly with your practice software and calendars to enter appointments directly. ### ### What happens in an emergency? 03 HiDesk recognises urgency signals and forwards the call immediately to a number you define — the doctor or assistant. ### ### Does HiDesk sound natural to patients? 04 Yes. HiDesk speaks friendly, clear English. You set language, tone and script. ### ### How long does setup take? 05 Usually a few hours. We guide you through the process — no technical knowledge needed. ### ### Which practice types is HiDesk suitable for? 06 Medical, dental and therapy practices — especially teams with high call volume or regular absences. Learn more: [E-reception: everything you need to know](https://hi-desk.de/en/blog/e-rezeption-guide/) and [7 reasons businesses miss calls](https://hi-desk.de/en/blog/7-gruende/). More industries ## HiDesk also fits [ Tax advisors Discover AI reception ](https://hi-desk.de/en/industries/tax-advisors/) [ Law firms Discover AI reception ](https://hi-desk.de/en/industries/law-firms/) [ SaaS & IT service providers Discover AI reception ](https://hi-desk.de/en/industries/saas-it/) ## More time for patients, less phone for staff. HiDesk is the AI reception for medical, dental and therapy practices. GDPR-compliant, hosted in Germany, live in hours. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) Relief, not replacementGDPR-compliant, hosted in GermanyStructured intake instead of constant interruption