# AI phone assistant for car dealerships & workshops > Source: https://hi-desk.de/en/industries/car-dealerships/ --- Car dealerships & workshops # My service advisor is with the customer, not on the phone. HiDesk automatically handles workshop bookings, tyre changes and repair-status questions. My team looks after customers on-site, not the hold queue. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) 24/7 reachableGDPR-compliantLive in hours Customer is calling Tyre change booking Live Appointment booked Thu, 8:30 am 24 Hours a day reachable 0 Calls lost at peak 250+ integrations The challenge ## Why dealerships and workshops lose customers Sales and service are with customers. The phone still rings. Problem 01 ### Service advisor is busy, phone rings unanswered When your team is handing over a vehicle, the next caller goes straight to your competitor. Not because you’re worse — because nobody picked up. Problem 02 ### Tyre-change season never lets the phone rest In spring and autumn, call volume doubles in days. Hiring more staff isn’t worth it. A system that scales with you is. Problem 03 ### "How far is my car?" costs the service advisor hours Repair-status calls are the most common in every workshop. Each answer costs time, makes no revenue, and pulls the team off real work. Problem 04 ### Prospects calling in the evening get no answer Buying decisions aren’t made only in office hours. A caller who can’t book a test drive on Saturday will call the next dealer on Monday. How HiDesk helps ## AI reception for dealerships and workshops HiDesk answers calls, books appointments and shares repair status so your team can focus on customers on-site. ### Book workshop and tyre-change slots directly HiDesk checks availability and books workshop and tyre-change appointments straight into your calendar — outside hours and at peak. ### Share repair status automatically HiDesk queries the current status and reports it back in structured form. No call pulling the advisor off work. No customer stuck on hold. ### Route to the right department Sales, workshop, parts: HiDesk recognises the request and routes directly, following rules you define. Typical call scenarios ## What HiDesk handles in your business CALLER Customer wants a tyre-change appointment ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)checks availability and books directly OUTCOME Slot confirmed, no call left hanging CALLER Customer asks: "How far is my car?" ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)queries the repair status and reports back OUTCOME Customer informed, advisor undisturbed CALLER Prospect wants to book a test drive ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)checks availability and books the slot OUTCOME Lead kept, salesperson can prep CALLER Call comes in evening or weekend ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)captures the request and call-back wish OUTCOME No lead lost after-hours CALLER Customer asks about parts or accessories ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)routes directly to the parts department OUTCOME Right department, no manual transfer CALLER Customer reports sudden engine failure ![HIDESK](https://hi-desk.de/images/brand/nextImageExportOptimizer/logo_green-opt-256.WEBP)recognises urgency and books an immediate slot OUTCOME Customer helped, workshop load transparent Setup ## Live in a few hours — no IT project Our team guides you through every step. No technical background required. 01 ### Forward your phone number HiDesk takes over your existing number in minutes — no change for your callers. 02 ### Configure knowledge & rules You define what HiDesk should know, say and do. Our team walks you through it. 03 ### Go live today HiDesk picks up your calls. No call is missed again. [Set up now](https://app.hi-desk.de/auth/register) Benefits ## What HiDesk means for your business ### No call lost in tyre season HiDesk scales automatically with call volume. Even when the phone never stops, no customer leaves empty-handed. ### More closes through reachability Every missed call is a potential deal going to a competitor. HiDesk stops that. ### Service advisors and sales relieved Status queries, bookings, routine questions: HiDesk handles anything that doesn’t need expert judgement. ### Instantly ready HiDesk is configured and live in hours. No IT project, no long runway. Integrations ## Plugs into your systems Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely. DMS systems Dealer management via API ![Google Calendar Logo](https://hi-desk.de/icons/integrations/googlecalendar.svg) Google Calendar Appointment & resource planning ![Microsoft Outlook Logo](https://hi-desk.de/icons/integrations/microsoftoutlook.svg) Microsoft Outlook Email & calendar ![Calendly Logo](https://hi-desk.de/icons/integrations/calendly.svg) Calendly Appointment booking Webhooks / API Custom system integration And [250+ more integrations](https://hi-desk.de/en/technology/) via our open platform. FAQ ## Frequently asked questions ### ### Can HiDesk book workshop and tyre-change slots directly? 01 Yes. Via the HiDesk API the assistant plugs into your calendar and DMS to enter appointments directly. ### ### Can HiDesk answer repair-status questions? 02 Yes. HiDesk queries the current vehicle status and shares it structured with the customer — your advisor doesn’t have to take the call. ### ### What happens with prospects outside hours? 03 HiDesk captures the request and contact details and leaves a structured summary for the team the next morning. ### ### Is HiDesk GDPR-compliant? 04 Yes. HiDesk is hosted exclusively in Germany and fully GDPR-compliant. ### ### Can HiDesk distinguish sales, workshop and parts? 05 Yes. HiDesk is trained to route requests to the right area and either connect directly or forward them structured. ### ### Does HiDesk sound natural to customers? 06 Yes. HiDesk speaks friendly, professional English. You set tone and script. More industries ## HiDesk also fits [ Trades & construction Discover AI reception ](https://hi-desk.de/en/industries/trades/) [ SaaS & IT service providers Discover AI reception ](https://hi-desk.de/en/industries/saas-it/) [ Manufacturing & logistics Discover AI reception ](https://hi-desk.de/en/industries/manufacturing/) ## No call lost at peak. HiDesk is the AI reception for car dealerships and workshops. GDPR-compliant, ready out of the box. [Try it free](https://app.hi-desk.de/auth/register) [Book a demo](https://cal.com/florestan.p/hidesk-beratung) No call lost in tyre season24/7 reachableLive in hours