Problem 01
Service advisor is busy, phone rings unanswered
When your team is handing over a vehicle, the next caller goes straight to your competitor. Not because you’re worse — because nobody picked up.
Car dealerships & workshops
My service advisor is with the customer, not on the phone.
HiDesk automatically handles workshop bookings, tyre changes and repair-status questions. My team looks after customers on-site, not the hold queue.
24/7 reachableGDPR-compliantLive in hours
Customer is calling
Tyre change booking
LiveAppointment booked
Thu, 8:30 am
0
Hours a day reachable
0
Calls lost at peak
0+
integrations
The challenge
Why dealerships and workshops lose customers
Sales and service are with customers. The phone still rings.
Problem 02
Tyre-change season never lets the phone rest
In spring and autumn, call volume doubles in days. Hiring more staff isn’t worth it. A system that scales with you is.
Problem 03
"How far is my car?" costs the service advisor hours
Repair-status calls are the most common in every workshop. Each answer costs time, makes no revenue, and pulls the team off real work.
Problem 04
Prospects calling in the evening get no answer
Buying decisions aren’t made only in office hours. A caller who can’t book a test drive on Saturday will call the next dealer on Monday.
How HiDesk helps
AI reception for dealerships and workshops
HiDesk answers calls, books appointments and shares repair status so your team can focus on customers on-site.
Book workshop and tyre-change slots directly
HiDesk checks availability and books workshop and tyre-change appointments straight into your calendar — outside hours and at peak.
Share repair status automatically
HiDesk queries the current status and reports it back in structured form. No call pulling the advisor off work. No customer stuck on hold.
Route to the right department
Sales, workshop, parts: HiDesk recognises the request and routes directly, following rules you define.
Typical call scenarios
What HiDesk handles in your business
CALLER
Customer wants a tyre-change appointment
checks availability and books directly
OUTCOME
Slot confirmed, no call left hanging
CALLER
Customer asks: "How far is my car?"
queries the repair status and reports back
OUTCOME
Customer informed, advisor undisturbed
CALLER
Prospect wants to book a test drive
checks availability and books the slot
OUTCOME
Lead kept, salesperson can prep
CALLER
Call comes in evening or weekend
captures the request and call-back wish
OUTCOME
No lead lost after-hours
CALLER
Customer asks about parts or accessories
routes directly to the parts department
OUTCOME
Right department, no manual transfer
CALLER
Customer reports sudden engine failure
recognises urgency and books an immediate slot
OUTCOME
Customer helped, workshop load transparent
Setup
Live in a few hours — no IT project
Our team guides you through every step. No technical background required.
01
Forward your phone number
HiDesk takes over your existing number in minutes — no change for your callers.
02
Configure knowledge & rules
You define what HiDesk should know, say and do. Our team walks you through it.
03
Go live today
HiDesk picks up your calls. No call is missed again.
Benefits
What HiDesk means for your business
No call lost in tyre season
HiDesk scales automatically with call volume. Even when the phone never stops, no customer leaves empty-handed.
More closes through reachability
Every missed call is a potential deal going to a competitor. HiDesk stops that.
Service advisors and sales relieved
Status queries, bookings, routine questions: HiDesk handles anything that doesn’t need expert judgement.
Instantly ready
HiDesk is configured and live in hours. No IT project, no long runway.
Integrations
Plugs into your systems
Via the HiDesk API, the AI assistant integrates seamlessly with your existing systems to capture and query data precisely.
DMS systems
Dealer management via API
Google Calendar
Appointment & resource planning
Microsoft Outlook
Email & calendar
Calendly
Appointment booking
Webhooks / API
Custom system integration
And 250+ more integrations via our open platform.
FAQ
Frequently asked questions
No call lost at peak.
HiDesk is the AI reception for car dealerships and workshops. GDPR-compliant, ready out of the box.
No call lost in tyre season24/7 reachableLive in hours